Walkin Drive for Technical Chat Support Role-9th Nov, 2024

Job Description

Requirements Description and Requirements Role & responsibilities Work with customers to identify service-related needs and offer the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 6 months of experience in international chat profile. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Graduates/Post Graduates can apply. Excellent communication skills Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Should have experience in upselling of products. Should be comfortable working in 24*7 Working Environment.. Rotational shifts & Rotational week offs. Maximum 6 months of gap from last organization Perks And Benefits Pick and Drop facilities. Medicare Facility(free online consultation with Doc) Variables based on performance. Additional Job Description Looking for smart individuals with min 6 months of experience in Technical troubleshooting(internet troubleshooting) in Telecom Industry Venue: UG Floor, Tower 6, Candor Techspace, Noida Sector135, Uttar Pradesh Walkin Date: 09th Nov,2024. Time:11 AM to 4 PM Language Reference English EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants? qualifications, merits, competence and performance without regard to any characteristic related to diversity.