VP- Investment Management Operations

Actively Reviewing the Applications

Deloitte

India, Karnataka, Bengaluru Full-Time On-site

Posted 6 hours ago • Apply by June 15, 2026

Job Description

Summary

Position Summary

Artificial Intelligence & Engineering

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.

Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.

Position Summary

Role Summary

The VP, Investment Management Operations will lead end-to-end Middle Office and Back Office operations delivery for one or more client programs, ensuring high-quality outcomes across all workstreams (trade lifecycle, confirmations/settlement, reconciliations, corporate actions, collateral/margin, pricing support, NAV/accounting interface, fees, reporting, data, and enabling controls). This leader will scale teams and capabilities to meet changing demand, run multi-location 24x7 coverage, drive operational excellence and transformation, and partner with Sales/Pursuit teams to expand existing accounts and win new work. The role requires strong client leadership, program governance, risk-and-control orientation, and deep domain expertise across asset classes and operating models (in-house, co-sourced, outsourced, custodian/admin/prime broker ecosystems).

Key Responsibilities

Program leadership & service delivery

Own overall service delivery outcomes (SLA/KPI performance, quality, timeliness, cost, client satisfaction) across Middle Office and Back Office operations workstreams.
Lead integrated operating cadence: daily/weekly/monthly governance, production control, capacity planning, incident management, and executive reporting.
Ensure consistent execution of standard operating procedures, runbooks, and controls; drive continuous improvement through root-cause remediation and defect prevention.
Manage complex transitions (new client onboarding, scope expansion, migration/cutover, knowledge transfer) with clear milestones, RAID logs, and go-live readiness.

24x7 operations & scalable workforce

Design and operate a 24x7 service model (follow-the-sun and/or shift-based), including coverage planning, handoffs, escalation paths, and resilience/BCP.
Build and scale teams to meet demand fluctuations; define staffing models, role clarity, training plans, and performance management.
Develop leaders (managers/team leads/SMEs), strengthen bench, and maintain strong attrition and engagement outcomes.

Client leadership & relationship management

Serve as a senior client-facing leader for day-to-day delivery and executive engagement; lead client visits, QBRs/MBRs, and steering committees.
Anticipate client needs, manage expectations, and communicate transparently on performance, risks, and remediation plans.
Partner with client stakeholders across Operations, Finance, Risk, Compliance, Technology, and front office support functions.

Commercial growth & pursuits

Identify whitespace opportunities (new workstreams, expanded volumes, transformation, automation, analytics, tooling) and shape roadmaps with clear value cases.
Lead/coach pursuit activities: solutioning, operating model design, transition approach, resourcing, estimation, pricing inputs, and risk assumptions.
Support proposal development, client presentations, due diligence workshops, and deal-to-delivery handoff.

Risk management, controls, and compliance

Own operational risk and control posture (issue management, audit readiness, evidence quality, control testing support, remediation timelines).
Ensure adherence to regulatory and client policy requirements (e.g., segregation of duties, data controls, access governance, record retention) and vendor oversight expectations.
Manage third-party dependencies (custodians, fund administrators, primes, market data vendors, reconciliation tools) with SLAs and escalation governance.

Transformation & technology enablement

Drive standardization and automation (workflow, RPA, exception management, reconciliations, data quality) to improve efficiency and reduce operational risk.
Partner with Technology teams on tool selection, requirements, UAT, release readiness, and production stabilization.
Define metrics and insights to proactively manage breaks, fails, and exceptions; implement “shift-left” prevention and straight-through-processing improvements.

Required Qualifications

15–20 years of progressive experience leading Investment Management Middle Office and Back Office operations (asset manager, custodian, fund administrator, prime broker, or operations/managed services).
Demonstrated end-to-end knowledge of core IM ops workstreams: trade support, confirmations/settlement, reconciliations, corporate actions, collateral/margin, pricing/valuation support, fund accounting/NAV interfaces, fees/expenses, performance/reporting, reference data, and enabling controls.
Proven experience building and scaling operations teams (multi-site, multi-shift), including hiring, training, and performance management.
Strong client leadership: executive communication, stakeholder management, conflict resolution, and client-visit readiness.
Experience running programs with 24x7 requirements and clear governance (SLA/KPI management, incident/problem management, capacity planning).
Strong operational risk mindset; experience with audit/compliance interactions and control ownership/oversight.
Commercial acumen with experience supporting pursuits, expansions, or managed services growth (solutioning, staffing models, transition plans, estimation inputs).

Preferred Qualifications

Experience across multiple asset classes (equities, fixed income, FX, listed/OTC derivatives, repos/financing; alternatives a plus).
Experience with common ecosystems and platforms (OMS/IBOR/ABOR, reconciliation tools, corporate actions platforms, collateral systems, data vendors) and vendor operating models.
Lean/Six Sigma or similar continuous improvement credentials; track record of automation/standardization outcomes.
Global delivery experience and strong capability in operating model design (in-house vs co-sourced vs outsourced).

Work Model: Full-time; may include on-call/after-hours coverage to support 24x7 operations

Travel: As needed for client visits, transitions, and pursuits (typically 10–30%)

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Professional development

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Requisition code: 327208