Virtual Inbound Sales Representative (Chat)

hackajob is collaborating with Comcast to connect them with exceptional professionals for this role.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.

Job Description

• 100% Remote work-from-home role
• Base Pay: $15.00 per hour
• Uncapped Commissions: targeted at $16,000+ per year
• Career growth opportunities with structured progression plans
• Hours of Operation: Sunday – Saturday 6:00am to Midnight EST
  
  

Core Responsibilities

• Drive Sales & Customer Engagement: Consistently meet or exceed sales targets by engaging new and existing customers using consultative techniques to understand needs, overcome objections, and recommend tailored solutions.
• Customer Support & Relationship Building: Provide exceptional service by addressing inquiries, transitioning support calls into sales opportunities, and creating positive, lasting customer relationships.
• Product & Process Knowledge: Educate customers on products and services using available tools, while adhering to established sales processes to ensure consistency and quality.
• Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor, making sound decisions that align customer satisfaction with company goals.
• Communication & Soft Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and interpersonal abilities.
• Adaptability & Growth Mindset: Thrive in a fast-paced, competitive environment, showing a proactive attitude toward continuous learning and improvement.
• Collaboration & Teamwork: Work effectively with peers and cross-functional teams to deliver a seamless customer experience.
• Technical Proficiency: Navigate multiple systems efficiently and input data accurately while using standard office tools (keyboard, mouse, headset, etc.).
• Reliability & Flexibility: Maintain dependable attendance and be available to work nights, weekends, and overtime as needed, with a willingness to take on additional responsibilities.
• Outbound Follow-Up: While primarily an inbound chat-function role, agents may occasionally need to follow up with customers via outbound calls to resolve issues or complete transactions.
• Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success.
• Other Duties: Perform additional responsibilities as assigned to support business objectives.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity

Salary

Base Pay: $15.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years