Vice President, Customer Experience

Actively Reviewing the Applications

Lensa

India Full-Time On-site

Posted 15 hours ago • Apply by June 13, 2026

Job Description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Whitsons Culinary Group. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Vice President, Customer Experience

Berkely, IL, USA

Requisition Number

15917

Location

Berkely Il

Summary

Job Description

The Vice President, Customer Experience (CX) serves as a strategic and operational leader responsible for driving customer satisfaction, retention, and growth across Whitsons’ School Nutrition division. This role ensures a consistent, customer-centric experience at every stage of the client journey — enhancing engagement, strengthening relationships, and aligning our services with each district’s goals and community expectations.

The VP of Customer Experience will work cross-functionally with Operations, Sales, Marketing, and Legal to lead client retention, risk mitigation, and rebid efforts. The ideal candidate brings strategic vision, exceptional relationship management skills, and a deep understanding of K–12 food service. This position plays a critical role in ensuring that Whitsons delivers on its mission: Nourishing lives—one meal at a time.

Essential Functions, Responsibilities, And Duties

Client Engagement & Relationship Management

Build and maintain strong, multi-level client relationships through proactive and strategic communication.
Conduct client interviews, surveys, and feedback sessions; analyze trends to drive continuous improvement.
Represent Whitsons at Board of Education meetings, wellness committees, and community events.
Partner with Operations and District Managers to ensure leadership engagement aligns with client visitation schedules.

Account Oversight & Risk Management

Lead comprehensive account reviews to assess performance, satisfaction, and alignment with client objectives.
Monitor retention and risk indicators; develop targeted mitigation strategies in partnership with field leadership.
Drive retention and relationship strategy meetings, ensuring all outcomes are documented and tracked in Salesforce.

Rebid & Proposal Leadership

Oversee all aspects of the rebid process, including client engagement, proposal development, presentations, and negotiations.
Collaborate with cross-functional teams to develop compelling proposals that highlight Whitsons’ value, performance, and community impact.
Lead and participate in client site visits, board presentations, and consultation sessions.

Community & Strategic Engagement

Develop and implement strategies that enhance Whitsons’ visibility, reputation, and impact within school communities.
Represent the organization at district, regional, and industry events.
Partner with internal teams to align customer engagement initiatives with Whitsons’ mission and strategic objectives.

Leadership & Collaboration

Work closely with executive and field leadership to ensure alignment of customer experience strategies with business goals.
Mentor and develop field leaders on relationship management and client communication best practices.
Foster a culture of excellence and accountability centered on customer-first values.

Required Qualifications And Competencies

EDUCATION

Bachelor’s degree in Food & Nutrition, Business, Food Service Management, or related field required.
Advanced degree or professional certification in leadership, customer experience, or business preferred.
ServSafe certification is required.

Experience

Minimum 5 years of progressive experience in food service management or food service sales, with at least 3 years in K–12 nutrition programs.
Demonstrated success in managing district or regional-level client relationships.
Proven experience leading proposals, rebids, or contract renewals in a service-based organization.
Strong financial acumen and the ability to translate data into strategic business actions.

COMPETENCIES

Exceptional communication, presentation, and negotiation skills.
Strategic thinker with operational discipline and strong analytical abilities.
A skilled collaborator able to influence across all levels of the organization.
High integrity, professionalism, and a commitment to Whitsons’ mission and values.
Proficient in Microsoft Office Suite and Salesforce (or equivalent CRM).

This role offers a salary range of $125,000 – $150,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays.

Requirements

EXPERIENCE

Minimum 5 years of progressive experience in food service management or food service sales, with at least 3 years in K–12 nutrition programs.
Demonstrated success in managing district or regional-level client relationships.
Proven experience leading proposals, rebids, or contract renewals in a service-based organization.
Strong financial acumen and the ability to translate data into strategic business actions.

COMPETENCIES

Exceptional communication, presentation, and negotiation skills.
Strategic thinker with operational discipline and strong analytical abilities.
A skilled collaborator able to influence across all levels of the organization.
High integrity, professionalism, and a commitment to Whitsons’ mission and values.
Proficient in Microsoft Office Suite and Salesforce (or equivalent CRM).

Work Schedule

Days and hours of work are generally Monday - Friday 8AM - 5PM.

Supervisor

Brant W Williams

Salary Target

$125,000 - $150,000

If you have questions about this posting, please contact [email protected]