UX/UI Designer

About The Company

Sangoma is a leading provider of reliable Unified Communications (UC), UCaaS, CCaaS, VoIP, and Hybrid solutions designed to empower organizations of all sizes. With a long-standing history of innovation and quality, Sangoma has established itself as a trusted name in the communications industry, delivering products that enhance connectivity, collaboration, and productivity. The company's commitment to excellence is reflected in its diverse product portfolio, which includes enterprise-grade telephony hardware, software solutions, and seamless integration capabilities. Sangoma's focus on customer satisfaction, technological advancement, and operational efficiency positions it as a key player in the rapidly evolving communications landscape.

About The Role

We are seeking a talented User Experience (UX) Designer to join our engineering team and take ownership of the end-to-end user experience of Sangoma’s desk phone and device products. This role is vital in shaping how users interact with our hardware, ensuring that every call, transfer, and interaction is intuitive, efficient, and reliable. You will be responsible for designing workflows and interfaces for embedded, resource-constrained environments that include physical keypads, small displays, touchscreens, and real-time communication requirements. The ideal candidate will possess a strong understanding of human–computer interaction principles and be capable of translating complex telephony functions into simple, task-driven experiences.

This position offers the opportunity to work closely with firmware engineers, product managers, and cross-functional teams. While remote, candidates should be located in the Eastern or Central time zones to facilitate collaboration. Your work will directly influence the usability and reliability of Sangoma’s products, impacting thousands of users worldwide. The role emphasizes a hands-on approach to UX design, testing, and iteration, with a focus on real-world usability and compliance with regulatory standards.

Qualifications

• Minimum of 1 to 3 years of experience in UX, user interface design, product design, or interaction design (3+ years preferred).
• Proficiency with design tools such as Figma, Sketch, or similar.
• Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
• Experience designing task-focused, workflow-driven interfaces for hardware or embedded systems.
• Excellent communication skills to articulate UX rationale to engineers and stakeholders.
• Ability to collaborate effectively within cross-functional teams.
• Motivated to learn new domains and adapt to evolving product requirements.
• Authorized to work full-time in the United States.
  
  

Preferred qualifications include experience with telephony, VoIP, or enterprise communication products, designing for constrained or non-traditional platforms, and familiarity with usability testing or field studies in enterprise environments.

Responsibilities

• Own the end-to-end user experience of Sangoma’s desk phones and related devices, from interaction models to detailed execution.
• Design interfaces and workflows optimized for embedded, hardware-constrained environments with physical inputs and limited screen real estate.
• Define task-driven workflows for core telephony functions such as calling, transferring, conferencing, voicemail, and call handling.
• Create and maintain UI artifacts including flows, wireframes, interaction specifications, and system behaviors, prioritizing speed, predictability, and low cognitive load.
• Integrate AI tools into the design, implementation, and maintenance phases of product development.
• Partner closely with firmware engineers to ensure designs are accurately implemented and perform reliably in production environments.
• Collaborate with product management to align UX decisions with customer needs, real-world usage, and business goals.
• Anticipate and address edge cases, failure states, and recovery paths in real-time communication scenarios.
• Research regulatory and usability constraints affecting product design and compliance.
• Support usability testing efforts, gather user feedback, and iterate designs based on real user behavior.
• Drive consistency and usability improvements across Sangoma’s broader device ecosystem.
  
  

Benefits

• Extensive benefit options including health, vision, dental, long-term and short-term disability coverage, available after a short waiting period.
• Matching 401(k) plan with a 100% match on up to 4% of contributions.
• Employee stock purchase plan available after one year of service.
• Flexible time off policies and recognized company holidays.
• Entrepreneurial work environment with high-growth career opportunities.
• Competitive salary range of $85,000 to $95,000 per year, commensurate with experience and location.
  
  

Equal Opportunity

Sangoma is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected group. We believe in fairness and transparency in our hiring practices and are committed to creating a workplace where everyone can thrive.