US Telecaller ? International Sales (Digital Marketing Process)

Job Description

Job Title: US Telecaller ? International Sales (Digital Marketing Process) Department: Sales & Business Development Location: Remote Work Schedule: Night Shift (US Time Zone ? EST/PST Alignment) Reports To: Business Development Manager 1. Position Overview The US Telecaller will play a key role in driving international business growth by reaching out to potential clients across the United States. The primary responsibility includes conducting outbound B2B and B2C calls , promoting the company?s digital marketing services , and generating qualified leads for the Business Development team. This role demands excellent communication skills, familiarity with US business etiquette , and the ability to identify, nurture, and convert prospects into valuable opportunities within the digital marketing domain. 2. Key Responsibilities Conduct outbound calls to US-based prospects to promote services such as Social Media Marketing, SEO, Website Development, Paid Advertising , and other digital marketing solutions. Identify and qualify leads based on decision-making authority, business needs, and service interest level. Schedule and coordinate virtual appointments for the Business Development or Sales team. Maintain accurate and detailed lead records in the company?s CRM system. Follow up with cold and warm leads to build relationships and enhance conversion rates. Achieve daily, weekly, and monthly targets for call volume, qualified leads, and conversions. Align work hours with US time zones and maintain communication standards suited for international clientele. Collaborate with internal teams to share feedback and optimize outreach and engagement strategies. 3. Skills and Competencies Excellent spoken English with a neutral or US-accented tone preferred. Strong persuasion, negotiation, and active listening skills. Proficient in using CRM tools, lead tracking systems , and Google Workspace . Good understanding of digital marketing concepts and ability to explain service benefits effectively. Ability to manage high call volumes while maintaining quality and professionalism. Goal-driven, self-motivated, and capable of working independently with minimal supervision. Strong time management and multitasking abilities. 4. Educational & Professional Requirements Bachelor?s degree in Marketing, Business Administration, Communication , or a related field. 1?3 years of experience in international telecalling, inside sales, or lead generation?preferably for US or UK clients . Prior experience in a Digital Marketing Agency or IT Service Company will be an added advantage. 5. Key Performance Indicators (KPIs) Number of outbound calls made per shift. Number of qualified leads generated per month. Lead-to-appointment conversion rate. Data accuracy and compliance with CRM protocols. Contribution to revenue pipeline through qualified international leads. 6. Work Schedule Night Shift / US Time Zone (EST or PST alignment) Monday to Friday (Alternate Saturdays Off + Fixed Sundays Off) 7. Compensation Competitive salary package commensurate with experience. Attractive performance-based incentives and quarterly bonuses tied to target achievement. 8. Career Growth Path Exceptional performers will have the opportunity to advance within the organization into roles such as: International Business Development Executive Client Success Manager (US Market) Sales Team Lead (International Process) 9. Call to Action (Apply Now) If you?re a confident communicator with a passion for sales and a keen interest in digital marketing , we?d love to hear from you! To apply: Send your updated resume to [[email protected]] with the subject line: ?Application for US Telecaller ? [Your Name]? Join our fast-growing global team at ELEVATEDIGI and help us expand our footprint in the US market through smart, high-impact conversations that convert.