University Relations Manager

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

Our flagship product - FundRight is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on a $ 1 Billion of loan requests and facilitated disbursements of more than $ 150 Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India & was among the top 7 global finalists in The PIEoneer awards, UK.

GradRight’s team possesses extensive domestic and international experience in the launch and scale-up of premier higher education institutions. It is led by alumni of IIT Delhi, BITS Pilani, IIT Roorkee, ISB Hyderabad and University of Pennsylvania. GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India.

Core responsibilities:

Overall management of the partner accounts:

1. Be the single point of contact to troubleshoot any major issue with any of the Partner Accounts and escalate matters to different functions as required
2. Maintain strong relationships with the senior leaders of the Partner Accounts
3. Ensure timely invoicing for Partner Accounts and ensure successful renewals of all contracts on the back of exceptional delivery on targets by the Enrollment Managers and all related functions

Brand development of Partner Accounts:

1. Help conceptualise and guide the execution of innovative campaigns for online and offline engagements (events, coffee-meetups) with the help of brand, performance and content marketing team members within GradRight (GR) and faculty, students, officers of the partner university
2. Facilitate critical conversations around collaboration between International University Partners & domestic universities
3. Strategise PR campaigns to promote partner accounts with the help of the PR team members and partner agencies
4. Program Management: Creation of lead, application, admission and enrolment pipeline:
5. Work closely with the Brands, Performance and U2U teams to ensure a strong pipeline of relevant students for each of our Partner Accounts
6. Enforce the SLA that has to be practiced by Program Management team to conduct engagement and marketing activities that lead to students applying to partner universities

Relationship Management:

1. Develop trusted and accountable relationships with key university stakeholders and handle partner concerns and ensure timely resolution
2. To ensure communicating the progress of monthly/ quarterly initiatives and action items to internal teams and partners. Visit partners in their respective countries on a regular basis to strengthen relationships
3. Create new business opportunities with the existing university partners by understanding their needs and crafting new solutions from products and services available within GradRight

Skills/ Requirements

1. Demonstrable ability to communicate, present and influence/negotiate with key internal and external stakeholders
2. Analytics skills: Ability to build trackers, call out progress and gaps in a timely manner. Additionally, check for trends in the process
3. Able to understand the partners’ needs in a clear and concise manner and be able to deliver partner focused solutions
4. Proven ability to handle multiple partners and engagements with seamless delivery of the expectations and outcomes
5. 5 to 6 years of experience in university account management roles