UI/UX Testing Engineer

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Description

At Fareportal, we believe booking a trip should be as seamless and exciting as the journey itself. We are looking for a passionate UAT and Experience Analyst to be the ultimate advocate for our travelers and the vital bridge between our Design, Product, and Engineering teams. You will own User Acceptance Testing across all our consumer brands (CheapOair, OneTravel and associated iOS and Android apps). Your mission is to ensure our global travel platforms are intuitively usable, pixel-perfect, and universally accessible, catching the layout breaks, visual discrepancies, presentational defects and friction points that functional automation cannot see.

What You'll Do:

• Validate the user journey Run scripted and exploratory end-to-end walkthroughs of complete booking flows (search → results → details → checkout → confirmation) across web and apps, ensuring they meet real traveler needs.
• Visual QA against design specs Confirm that layout, spacing, colors, typography and styling on live builds strictly adhere to Figma; spot discrepancies and off-brand styling.
• Validate responsive design Ensure layouts, text and imagery reflow flawlessly across desktop, tablet, and mobile widths and orientations.
• Test touch targets Verify interactive elements on mobile are appropriately sized and tappable without misfires.
• Cross-browser and cross-device coverage Execute against a defined matrix (top iOS + top Android devices, plus Chrome, Safari, and Edge on desktop), evolving the matrix as the product and market shift.
• Test actual and perceived performance Measure and validate load behavior from the user's perspective, including under throttled 3G/4G network conditions on real devices.
• Audit for accessibility Run baseline WCAG 2.1 AA audits on every major release and flag a11y regressions.
• Localization checks Validate translated copy, currency formatting, and locale-specific behavior across all supported markets.
• Log and triage defects in ADO File clear, reproducible, screenshot/video-backed defect reports; route correctly between Design, Product, and Engineering owners.
• Partner with QA Automation Flag recurring or scripted-coverage candidates so they can be incorporated into the Playwright + Checkly automated suite; align on UI changes that require script updates.
• Competitive analysis Regularly review competitor travel sites and apps (e.g., Expedia, Booking.com, Kayak, Priceline) to benchmark user experience, design patterns, and feature offerings against OTG brands.
• Feature parity assessment Identify gaps between OTG products and competitor offerings; track feature parity across web and app surfaces and surface opportunities to close gaps.
• Product suggestions and insights Translate observations from testing, competitive scans, and analytics into actionable product recommendations for the Product and Design teams to prioritize.
• Help build the function Contribute to the playbook, device matrix, and rotation cadence as we scale.

Required Qualifications

• 3–6 years of hands-on experience in UAT, UI/UX testing, experience QA, or a hybrid user-advocacy role within a fast-paced consumer environment, ideally e-commerce, travel, or another high-traffic web/app product.
• Demonstrated working knowledge of UI/UX design principles, visual hierarchy, interaction patterns, and modern web/mobile best practices, able to spot when something "looks or feels wrong" and articulate why.
• Deep comfort with Figma: able to extract specs, measure margins, validate color codes and typography, and compare live builds to design intent.
• Hands-on experience executing end-to-end exploratory testing across desktop (Chrome, Safari, Edge), tablet, and a defined iOS/Android mobile device matrix.
• Proficiency with Azure DevOps (ADO) for logging, triaging, and tracking defects with reproducible, evidence-backed reports.
• Working understanding of WCAG 2.1 AA accessibility principles and ability to run baseline a11y passes on new releases.
• Awareness of perceived performance (FCP/LCP, jank, loading patterns) sufficient to flag latency issues on real devices and throttled networks.
• Attention to detail, an eagle eye for visual discrepancies; you can spot an off-brand hex code or a misaligned button from a mile away.
• Empathy and communication, deep-rooted empathy for the end-user and the ability to articulate UI/UX issues constructively to both designers and engineers.
• Self-driven operator: able to define, prioritize, and execute a testing plan with minimal supervision; comfortable working asynchronously with US-based stakeholders.
• Familiarity with product analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, Amplitude, or similar, sufficient to pull and interpret behavioral data when building competitive or feature-gap analyses.

Preferred Qualifications

• Experience with BrowserStack or LambdaTest for cross-device/cross-browser cloud testing.
• Familiarity with accessibility tooling such as axe DevTools, WAVE, or Lighthouse a11y audits.
• Familiarity with Lighthouse / PageSpeed Insights and Chrome DevTools network throttling for light performance checks.
• Familiarity with session-replay tools (e.g., FullStory) to triangulate reported issues against real user sessions.
• Exposure to localization/internationalization testing (currency formatting, translated copy).
• Basic understanding of frontend development (HTML/CSS) to help "speak the language" of the engineering team and write more actionable defect reports.
• Background or coursework in UX Design, HCI, or visual design.
• Experience working as part of a distributed India–US team with structured async handoffs.

What Success Looks Like

• First 30 days: Onboarded across all OTG brands and apps; device/browser matrix validated and tuned; first weekly UAT walkthrough report shipped.
• First 90 days: Defined and operating a rotating UAT cadence covering all critical journeys across web and apps; defect intake fully running in ADO with a clear severity taxonomy; partnership established with the QA Automation team to flag candidates for scripted coverage; first baseline WCAG audit completed for the top journey.
• First 6 months: Measurable reduction in Design/UX defects reaching production (current baseline: ~31% of all defects); localization regression coverage running across all brands and languages; first competitive analysis and feature parity report delivered to Product; playbook in place to scale the function into a small pod.