Tools and Process Technical Leader

Job Description

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, ?Web-based Digital Health? category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We?re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is seeking a talented Tools & Process Technical Lead , as we continue to grow and enhance our product development capabilities to steer our Tools and Processes Department, with a specialized focus on JIRA Cloud Administration. Job Summary As a Tools & Process Lead, you will play a pivotal role in overseeing the strategic administration, and enhancement of various development tools with specialization in JIRA. This position is integral to improving workflows, boosting team productivity, and aligning tool usage with our organizational goals. You will maintain a cutting-edge toolset and foster processes that support a dynamic Product Development environment. Your Role Strategically manage Tools and Processes to ensure all development tools effectively support Product Development objectives. Stay abreast of technological advancements and drive efficiency through innovative industry best practices enhancements Design, implement, and manage configurations for various development tools, including workflows, permissions, schemes, fields, and boards. Leverage extensive experience in administration and integration to customize development tools to meet business needs, including plugin development. Monitor and fine-tune tool and system performance for optimal functionality, conducting in-depth assessments to identify improvements. Manage user access and permissions to maintain data integrity and security, ensuring compliance with organizational security policies. Establish and document standard operating procedures and best practices for tool usage. Facilitate expert-level support including training sessions and workshops to ensure effective tool & process utilization and alignment. Skills & Experience Requirements AI Internal Tooling Knowhow or Appetite and Eagerness to Learn JIRA Cloud Administration & Technical Mastery: Extensive experience in administration and integration to manage, customize, optimize development tools... including plugin development Strategic View around Process / Leadership and SDLC Alignment - Beyond Fixing Day-to-Day: Proactively defining and implementing processes that directly support and enhance the organization's SDLC (Software Development Lifecycle) goals. Toolset Ecosystem Management & Integration (CI/CD, AI): Manage entire ecosystem of tools. CI/CD and DevOps pipelines, incorporating AI tools for efficiency. Change Management & Stakeholder Influence: A Tools and Process Lead's success hinges on their ability to get engineers, product managers, and leadership to adopt new tools and processes. This requires strong relationship-building, communication, and influence. I need to assess their experience in driving change, providing effective training, and managing conflicting stakeholder requirements. Performance, Security, and Scalability: Monitoring and fine-tuning tool and system performance and managing access/permissions. Education Bachelor's degree in Computer Science, Engineering. ModMed Benefits Highlight: At ModMed, we believe it?s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders? email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.