Telesales Executive

Company Description AAFM® (India), the Indian chapter of the American Academy of Financial Management (GAFM Board of Standards, USA), is a leading provider of globally recognized financial education and professional certifications. With over 300,000 professionals across 151+ countries, AAFM® (India) offers ISO-certified and internationally accredited designations such as Chartered Wealth Manager® (CWM®) and Accredited Financial Analyst® (AFA®), among others. The organization partners with 560+ universities and 100+ BFSI employers, including major banks and financial institutions, to ensure strong industry relevance and career opportunities for learners. Beyond certification, AAFM® (India) contributes to the financial ecosystem through executive education, corporate training, and knowledge partnerships. The academy promotes finance as a tool for empowerment and upholds global quality standards in all its programs.

Role Description The Telesales Executive will work full time on-site at the AAFM® (India) office in Noida, engaging prospective learners and professionals interested in financial certifications and courses. The role involves making outbound and receiving inbound calls, explaining program offerings, addressing queries, and effectively converting leads into enrollments. The Telesales Executive will maintain accurate records of interactions in the CRM, follow up on warm leads, and nurture long-term relationships with potential and existing participants. Day-to-day activities include collaborating with the sales and marketing teams on campaigns, meeting individual and team sales targets, and providing high-quality customer support to ensure a positive experience. The role also requires staying updated on AAFM® (India)’s designations, eligibility criteria, and industry trends to communicate value propositions clearly.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and Hindi, active listening, and the ability to explain complex information simply.
• Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, resolve concerns, and maintain a professional, learner-focused interaction style.
• Candidates should possess effective Lead Generation and Sales skills to identify opportunities, qualify prospects, and convert leads into enrollments while meeting targets ethically.
• Candidates should possess basic computer literacy, familiarity with CRM or telecalling tools, and comfort working with call logs and reporting.
• Relevant experience in telesales, inside sales, or call center roles—preferably within education, training, or BFSI sectors—is beneficial.
• A minimum of a graduate degree or equivalent qualification is preferred; strong interest in finance, education, or career development is an advantage.
• Ability to work in a structured, target-driven environment, with strong time management and teamwork skills.