Telesales Executive

Company Description

Keekoo Hospitality Pvt Ltd believes in delivering more than just a place to stay, crafting unique and thoughtful accommodation experiences. Located amidst nature's most pristine settings, Keekoo properties offer unparalleled luxury, eco-conscious designs, and breathtaking landscapes. Our mission is to create a rejuvenating and inspiring experience that allows guests to reconnect with nature while enjoying exceptional hospitality.

Role Description

1. Inquiry Handling & Conversion

• Proactively follow up on leads with a can-do attitude to convert inquiries into confirmed bookings.
• Consistently work towards achieving and exceeding conversion and revenue targets.
• Maintain accurate records of all guest interactions and lead progress.

2. Client Communication & Query Resolution

• Communicate confidently and professionally with guests, using voice clarity and persuasion as a key strength.
• Provide prompt, accurate, and satisfactory responses to guest queries.
• Build trust and rapport with potential clients through positive, people-centric communication.

3. Sales Pipeline Management

• Maintain and update the sales tracker with all lead statuses.
• Ensure timely follow-ups at every stage of the conversion journey.
• Take ownership to identify and close gaps or delays in the sales pipeline.

4. Issue Resolution & Coordination

• Handle guest concerns or booking/software-related issues calmly and professionally.
• Coordinate with internal teams to ensure quick and effective issue resolution.

5. Call Handling & Customer Service

• Engage guests with warmth, confidence, and empathy on every call.
• Deliver a consistently high standard of customer service.
• Log call details, outcomes, and follow-up actions systematically.

6. Upselling & Cross-Selling

• Actively identify opportunities to upsell higher room categories, packages, and add-on services.
• Tailor recommendations based on guest needs and preferences.
• Demonstrate a passion for selling and closing deals while enhancing guest value.

Requirements & Desired Traits:

• 2–3 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
• Prior experience with premium service brands (e.g., American Express) is an added advantage.
• Strong communication skills in English and Hindi.
• Goal-oriented and target-driven with a strong sales mindset.
• Confident communicator who considers their voice as a key professional strength.
• A people’s person who enjoys interaction, persuasion, and relationship-building.
• Demonstrates a positive, can-do attitude and resilience.
• Comfortable with flexible working hours