Telecaller Executive

Company: Forsche Technology Solutions Pvt. Ltd.

Location: Anna Nagar, Chennai

Employment Type: Full-Time

Experience: Minimum 3 Years

Working Hours: 9:00 AM - 6:00 PM

Work Schedule: 6-Day Work Week (Rotational Week Off)

About Forsche

Forsche Technology Solutions Pvt. Ltd. is a fast-growing organization focused on Artificial Intelligence, Robotics, Education Technology, Digital Transformation, and Skill Development. We partner with educational institutions, corporates, and learners to deliver innovative technology-enabled solutions that create measurable impact.

Job Summary

We are looking for a highly motivated and target-driven Telecaller to manage both inbound and outbound calling operations. The ideal candidate will be responsible for converting enquiries into admissions or sales opportunities through effective communication, consistent follow-ups, and relationship management while maintaining accurate records in the CRM system.

Key Responsibilities

• Handle all incoming enquiries professionally and provide accurate information about Forsche's products and services.
• Make outbound calls to all leads generated through various marketing and business development activities.
• Qualify leads, understand customer requirements, and guide them through the sales process.
• Consistently follow up with prospective parents, students, institutions, and clients until closure.
• Achieve assigned monthly, quarterly, and annual sales and conversion targets.
• Maintain complete and accurate records of every interaction in the CRM system on a daily basis.
• Update lead status, follow-up schedules, remarks, and customer information without delay.
• Address all customer queries promptly and professionally while ensuring a positive customer experience.
• Build strong relationships with prospective customers to improve conversions and generate referrals.
• Coordinate with the Business Development and Sales teams for appointments, counselling sessions, demonstrations, and closures.
• Prepare and maintain daily, weekly, and monthly call reports and sales reports.
• Ensure high standards of professionalism, customer service, and communication at every stage of the customer journey.

Required Skills & Qualifications

• Minimum 3 years of experience as a Telecaller, Inside Sales Executive, Customer Relationship Executive, or similar role.
• Excellent verbal communication skills in English and Tamil (mandatory).
• Strong interpersonal, negotiation, and persuasion skills.
• Proven ability to work under sales targets and performance metrics.
• Strong follow-up and relationship-building abilities.
• Customer-focused approach with excellent problem-solving skills.
• Good knowledge of CRM software and lead management systems.
• Proficiency in Microsoft Excel, Word, Outlook, and MS Office applications.
• Strong organizational skills with attention to detail and accuracy in data management.
• Positive attitude, self-motivated, disciplined, and able to work effectively in a fast-paced environment.

Preferred Candidate Profile

• Experience in Education, EdTech, Training, IT Services, or Healthcare industries will be an added advantage.
• Ability to handle high call volumes while maintaining service quality.
• Strong ownership mindset with the ability to work independently and as part of a team.
• Professional telephone etiquette and excellent listening skills.

If you are passionate about customer engagement, enjoy interacting with people, and thrive in a target-oriented environment, we would love to have you join the Forsche team.