Telecaller cum Support Executive

We’re Hiring | Telecaller cum Support Executive

Location: Ahmedabad, Gujarat

Company: Silversky Technology

Experience: Minimum 6 Months Required

Employment Type: Monday-Saturday

About Us:

Silversky Technology is a leader in developing cutting-edge mobile applications. We are dedicated to excellence and nurturing top talent.

Job Overview

We are looking for a proactive and customer-focused Telecaller cum Support Executive to join our team. The candidate will be responsible for handling customer calls, following up with customers, resolving basic queries, and providing day-to-day support to ensure smooth communication and customer satisfaction.

Roles & Responsibilities

• Handle inbound and outbound customer calls professionally
• Follow up with customer regarding inquiries, services, and updates
• Explain company services and provide required information to customers
• Maintain proper records of calls, follow-ups, and customer interactions
• Respond to customer queries through Calls, Emails, or WhatsApp messages
• Coordinate with internal teams for issue resolution and support
• Assist customers with basic troubleshooting and guidance
• Maintain positive customer relationships and ensure satisfaction
• Prepare daily reports and update customer databases
  
  

Required Skills

• Good verbal and written communication skills
• Basic computer knowledge
• Strong follow-up and coordination skills
• Customer handling and problem-solving abilities
• Ability to work in a team environment
• Basic knowledge of MS Excel and email communication
• Gujarati language knowledge is mandatory
  
  

Eligibility Criteria

• Any Graduate / Undergraduate
• Minimum 6 months of experience in Telecalling, Customer Support, or a similar role
• Prior experience in handling customer communication will be preferred
  
  

Salary: ₹8,000 – ₹12,000 per Month

Benefits:

• Flexible work hours
• Health insurance benefits
  
  

Annual salary increments

We’re Hiring | Telecaller cum Support Executive

Location: Ahmedabad, Gujarat

Company: Silversky Technology

Experience: Minimum 6 Months Required

Employment Type: Monday-Saturday

Roles & Responsibilities

• Handle inbound and outbound customer calls professionally
• Follow up with customer regarding inquiries, services, and updates
• Explain company services and provide required information to customers
• Maintain proper records of calls, follow-ups, and customer interactions
• Respond to customer queries through Calls, Emails, or WhatsApp messages
• Coordinate with internal teams for issue resolution and support
• Assist customers with basic troubleshooting and guidance
• Maintain positive customer relationships and ensure satisfaction
• Prepare daily reports and update customer databases
  
  

Required Skills

• Good verbal and written communication skills
• Basic computer knowledge
• Strong follow-up and coordination skills
• Customer handling and problem-solving abilities
• Ability to work in a team environment
• Basic knowledge of MS Excel and email communication
• Gujarati language knowledge is mandatory
  
  

Eligibility Criteria

• Any Graduate / Undergraduate
• Minimum 6 months of experience in Telecalling, Customer Support, or a similar role
• Prior experience in handling customer communication will be preferred
  
  

Salary: ₹8,000 – ₹12,000 per Month

Benefits:

• Flexible work hours
• Health insurance benefits
  
  

Annual salary increments