Tele Calling Executive Jobs in Easy Services - Thane, Maharashtra, India

Job Requirements

Job Title: Tele Calling Executive Jobs in Easy Services - Thane

Company Name: Easy Services

Location: Thane, Maharashtra, India

Salary: ₹18,000 - ₹20,000 per month

Qualification: Minimum 12th Pass; Graduates Preferred

Work Experience: 0 - 2 years of experience in telecalling or customer service

Job Description

Easy Services is hiring enthusiastic Telecalling Executives to join our BPO/Customer Care team in Asangaon, Thane. As a Telecalling Executive at Easy Services, you will play a crucial role in interacting with our customers over the phone, providing excellent customer service, and addressing their queries and concerns. Your primary focus will be to ensure a positive customer experience by handling calls professionally and efficiently.

In this role, you will be responsible for maintaining customer satisfaction, meeting performance targets, and promoting our services effectively. If you have strong communication skills, a passion for helping others, and a drive to succeed, we invite you to become part of our dynamic team at Easy Services.

Responsibilities

• Interact with customers over the phone to address their queries and provide detailed information about our services at Easy Services.
• Handle inbound and outbound calls professionally, ensuring high-quality customer service and meeting established guidelines.
• Maintain and update customer records accurately in our database to ensure effective follow-ups.
• Provide accurate information and assistance to customers, resolving their issues efficiently and ensuring customer satisfaction.
• Achieve daily and monthly targets related to call volume, customer satisfaction, and sales (if applicable).
• Follow up on customer inquiries and ensure timely resolution of issues.
• Promote our services and products to potential clients, aiming to enhance customer engagement and satisfaction.
• Report any recurring issues or customer feedback to the management for process improvement.
• Maintain a positive and professional demeanor during all customer interactions.
• Participate in training and development programs to enhance your skills and knowledge.
  
  

Requirements

• Minimum 12th Pass; Graduates preferred for the Telecalling Executive position at Easy Services.
• 0 - 2 years of experience in telecalling or customer service is desirable.
• Strong verbal communication skills with a clear and pleasant phone manner.
• Ability to handle customer queries and provide solutions effectively.
• Good listening skills and attention to detail.
• Basic knowledge of computer operations and data entry.
• Ability to work in a team and meet performance targets.
• Positive attitude and eagerness to learn and grow in the role.
  
  

Benefits

• Competitive salary range of ₹18,000 - ₹20,000 per month at Easy Services.
• Opportunity to develop your skills in a dynamic work environment with supportive team members.
• Comprehensive training provided to help you succeed in your role.
• Career growth opportunities within the company, with potential for advancement.
  
  

If you are ready to take on this exciting role and contribute to the success of Easy Services, apply today.