Technical Writer

Job Description

Responsibilities Mentor other TW/BAs. Lead and participate in requirements grooming and planning. Work with the developers, product owners (PO), and quality assurance (QA) to create and edit product documents including Release Notes (RN), Change Log (CL), Functional Requirements Specification (FRS), User Requirements Specification (URS), and Process Qualifications (PQ). Work with the developers, PO, and QA to create and edit product Online Help. Work with developers, marketing, and POs to create knowledge base articles on Salesforce and share them with customers in alignment with the Product Launch activities. Participate in reviewing and approving Installation Qualifications (IQ), System Requirements Specifications (SRS), and Server Sizing. Review executed IQs to guarantee Good Documentation Practices are followed prior to delivering the IQs to customers. Act as a project manager to plan, execute, and deliver complex writing projects with the help of other TW/BAs. Provide high-level estimates for multi-sprint projects. Review the Operation Qualifications (OQ) created by QA to ensure they 100% trace to the written FRS and the feature implementation. Review other existing documents prior to delivery to proofread the text and ensure the latest templates are used and the company branding guide is followed. Resolve documentation issues and correct impacted documents. Review row information and perform information engineering to produce different documents for different user personas. Provide daily status updates for the assignments on hand. Demonstrate advanced technical writing skills and consistently follow the standard writing process. Demonstrate advanced skills using Adobe RoboHelp, MS Word, MS PowerPoint, and MS Excel. Effectively use different image editing, video recording, and HTML editing tools to complete the required job. Required Skills B.S. Degree or higher in Computer Science, Computer Information Systems, or other technical fields like engineering. 5+ years of experience in creating and editing technical documents. Excellent writing and communication skills. Extensive knowledge of Adobe RoboHelp or similar help authoring tools. Extensive knowledge of Image and Video recording and editing tools. Extensive knowledge of using MS Office applications (Word, Excel, and PowerPoint). Knowledge of Scrum development framework and tools such as Jira and Confluence. Knowledge of salesforce knowledge base and working with knowledge base articles. Knowledge of HTML and CSS. About Hexagon Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most ? public safety, defense, transportation, government, industrial facilities and physical security. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com. Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome?as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.