Technical Support Officer - 34188

If you have good transferable skills in communicating, organisation and prioritisation, and are passionate about protecting and improving our natural environment, we welcome your application.

We will provide training, and you will be supported by experienced colleagues in your ongoing professional development.

You'll be able to demonstrate that you have experience of, or skills in:

• Effective communication both written and verbal
• A good customer focus with the ability to understand customer needs and manage customer expectations
• Making decisions and solving problems to achieve positive outcomes
• Organising and prioritising your workload
• Deal with sensitive and confidential information appropriately
• Operate and maintain data and information systems with the ability to interpret data and prepare basic reports
  
  
  

You will also need

• An interest in the environmental sector and willingness to learn
• Ability to use IT systems
• A good level of literacy and numeracy
  
  
  

You’ll have a range of development opportunities and appropriate training will be provided.

Job Description

As a Water Resources Technical Assistant in Land and Water you will have a varied role supporting Environment Officers, Senior Environment Officers and Team Leaders. You will join a team delivering regulatory activities to ensure achievement of environmental outcomes. The role is office based and will cover a range of activities including:

• Management of a shared team mailbox
• Coordinating record management and assurance activities
• Collecting and managing data
• Arranging team meetings and events
• Coordinate debt recovery work
• Supporting and planning water resources activities
• Support in admin of incident management and training records
• General support for team and team leaders
  
  
  

If you have good transferable skills in communicating, organisation and prioritisation, and are passionate about protecting and improving our natural environment, we welcome your application.

We will provide training, and you will be supported by experienced colleagues in your ongoing professional development.

The team

You will join one of the Land & Water Teams covering the Greater Manchester, Merseyside and Cheshire area. You will be based in our Warrington Office but a wide range of options for working from home or other office locations are available. The Land & Water teams have a varied workstream making a real difference on issues such as water resources, pollution, agriculture, water quality, water company regulation and incident management

Experience/skills Required

In your capability-based answers please demonstrate your:

• ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work.
  
  
  

You'll be able to demonstrate that you have experience of, or skills in:

• Effective communication both written and verbal
• A good customer focus with the ability to understand customer needs and manage customer expectations
• Making decisions and solving problems to achieve positive outcomes
• Organising and prioritising your workload
• Deal with sensitive and confidential information appropriately
• Operate and maintain data and information systems with the ability to interpret data and prepare basic reports
  
  
  

You will also need

• An interest in the environmental sector and willingness to learn
• Ability to use IT systems
• A good level of literacy and numeracy
  
  
  

You’ll have a range of development opportunities and appropriate training will be provided.

Contact and additional information

Please download the attached candidate pack for further useful information. If you have any queries, please contact Andrew Wyllie ([email protected])

Interviews will be held in May 2026, dates to be confirmed.

Applications are “blind” assessed using your answers to the competency questions.

Interviews will be held via MS Teams within two weeks of the closing date.

If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.

Length of contract

Up to 1 Year

Competence 1

Uses Initiative

Description

Uses Iniative: Takes action before and/or beyond what is required, owning the outcome.

More information on how to answer competency questions can be found in the candidate pack.

If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.

Feedback is generally not available at sift stage

QUESTION HERE: Please describe a recent situation where you took action beyond what was required in order to achieve a successful outcome. What proactive steps you took, including any improvements or new approaches you introduced and how you responded to any urgent or unexpected challenges;

Competence 2

Works in Teams

Description

Works co-operatively as part of a team to achieve common goals.

QUESTION HERE:

Please give an example of when you have worked as part of a successful team. What did you do to contribute and how did you maintain good working relationships with your colleagues?

Competence 3

Communicates Effectively

Description

Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

QUESTION HERE: Please give an example of where you have conveyed information and ideas clearly, accurately and persuasively.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.