Technical Support Engineer

Key Responsibilities

• Provide L2/L3 technical support for Microsoft 365 (Exchange Online) and Google Workspace environments.
• Manage end-to-end email systems, including configuration, migration, and security settings (SPF, DKIM, DMARC).
• Troubleshoot issues related to:
• Email flow
• Domains and DNS
• Outlook and other email clients
• Perform basic Windows Server administration and support cloud-based infrastructure.
• Deploy and maintain email and endpoint security solutions.
• Monitor system performance and health, analyze issues, and implement solutions to improve system stability and security.
• Coordinate effectively with clients and internal teams while maintaining proper documentation of all activities.