Technical Support Engineer

Greetings from Live Connections

Hiring Alert | Technical Support Engineer / Service Desk L

1
📍 Work Location: Pu

ne💼 Role: Service Desk L1 Support Engine

er💰 Maximum CTC: ₹7 L

PA🧑 💻 Experience: 1+ Years Relevant Experien

ce
Mandatory Ski

lls
✔ ServiceNow Ticketing

Tool✔ Active Directory (Password Reset & Account Unl

ock)✔ Office 365 / Exchange On

line✔ Azure AD (Basic Knowle

dge)✔ Outlook Configuration & Troubleshoo

ting✔ Microsoft Teams, SharePoint & OneDrive Sup

port✔ Windows OS Troubleshoo

ting✔ VPN & Network Troubleshoo

ting✔ Excellent Communication Sk

ills
Key Responsibil

itiesProvide first-level technical support to end u

sers.Resolve incidents and service requests via phone, email, chat, and web tic

kets.Troubleshoot hardware, software, network, and Office 365 is

sues.Manage Active Directory user accounts and access requ

ests.Document, track, and update tickets through Servic

eNow.Escalate complex issues as per defined proce

sses.Ensure SLA compliance and high customer satisfac

tion.Deliver timely updates and resolutions to u

sers.Job Require

ments
✔ 12–18 Months of IT Service Desk / Technical Support Expe

rience✔ Strong Troubleshooting and Problem-Solving

Skills✔ Excellent Verbal and Written Communi

cation✔ Willingness to Work in US Shift T

imings✔ Flexible to Work in a 24x7 Envir

onment✔ 100% Work From Office (No Hybrid / No R

emote)✔ Ability to Handle Multiple Tasks and Prio

rities
Mandatory Documents for Onb

oardingGraduation/Post-Graduation Completion Cert

ificateOriginal Mark

Sheets

Interested candidates can share their update

d resume.📞 Contact: 9

154908077📧 Email: reshma.p@liveconne