Technical Support Engineer-II

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com. 

Designation: Technical Support Engineer

Experience: 2-5 Years

Education: B.E/B Tech

Location: Bangalore

Roles And Responsibilities

• Maintains 90% customer satisfaction. Exceeds 70% availability.
• Adheres to disposition rate 95% of the time. Refusal rate less than 3%
• Completes assigned trainings prior to due date:
• Consistently demonstrates a collaborative nature
• Take full ownership of all tasks and responsibilities.
• Drives full and complete resolutions
  
  

Must Have Skills

• Proficient in US accent and English language usage; both verbal and written.
• Honest, dependable, and full of integrity
• Possess a genuine desire to help others
• Takes ownership of all tasks and commits to high quality results
• A track record of self-improvement and growth mindset
• Ability to seamlessly adapt to changes quickly
• Exceptional interpersonal skills, and team oriented
• Exceptional telephony utilization, communication skills, active listening, and customercare
• A demonstrated logical approach to troubleshooting
• Consistently maintain a superior level of professionalism
• Excels past service minimums and strives for industry leading results.
• Ability to work with internal and external stakeholders to achieve exceed expectations and goals
• Experience or education from an electronics or information technology background
• Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
  
  

Work Arrangement :Hybrid