Technical Support Engineer

Job Description

Job Description We are looking for a Customer Success Engineer to join our highly experienced global team. The Customer Success Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping organization customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the company Platform. Responsibilities Serve as our customers? single point of contact for any tech-related matters End to End ownership of customer support case from opening until closure ensuring customer satisfaction Establish relationships and engage with technical counterparts to drive product adoption and expansion Train and coach customers to a successful onboarding process and ongoing usage Advocate internally for customer needs ? be the technical voice of the customer within Coralogix Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues Prioritize and manage several open issues at one time Properly escalate unresolved issues to appropriate internal teams Background knowledge of DevOps / Cloud / Observability 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer BA/BSc degree in Computer Science or equivalent experience Excellent customer-facing skills Excellent communication skills in English Motivation to learn new skills and technologies Great interpersonal and communication skills High availability for fast response to customers Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage Hands-on experience in Regular Expressions - BIG Advantage Background in AWS, Docker, Kubernetes, Networking - an advantage Scripting skills in one of the following: Python, Perl, Ruby - an advantage Experience in SAAS B2B software companies - an advantage Cultural Fit We?re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we?d love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply. ? Required Skills ['ELK Stack'] Additional Information NA