Technical Support Engineer

About the Company

Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is located in Cincinnati, OH. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.

About the Role

We are looking to add a Technical Support Engineer for our Cincinnati, OH location

Responsibilities

• Provide technical support via phone and email
• Create support tickets using our CRM database and follow up on open tickets on a timely basis
• Escalate problems to 2nd tier support when required
• Provide remote assistance for software diagnostics using TeamViewer and other tools
• Perform repairs and prepare loaner equipment
• Assist our field service engineers with sending parts/tools when required
• Focus is on our combustion analyzers (carbon, nitrogen, sulfur)

Qualifications

• Associate’s degree in electronics, megatronics, chemistry / chemical engineering or equivalent
• A Bachelor’s degree in chemistry / chemical engineering is preferred
• An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience

Required Skills

• Previous experience with C/N combustion analyzers is a definite plus
• Mechanically inclined with the ability to troubleshoot and repair instrumentation
• Affinity towards learning new software programs
• Ability to provide first line technical customer support via phone and email
• Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
• Professional appearance and attitude
• Excellent verbal and written communication skills

Pay range and compensation package

We offer a challenging and dynamic career within a growing multinational organization, an open and collegial environment working with industry leaders, and a competitive salary with benefits. Salary range is between $60,000 and $70,000.

Equal Opportunity Statement

Velaris is committed to diversity and inclusivity in the workplace.