Technical Support Engineer

Actively Reviewing

Delaplex

India Full-Time 4–8 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

About Company

At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions, we create meaningful impact.

Key Responsibilities

Investigate and resolve technical support cases related to applications, databases, and

integrations

Write and optimize SQL queries to analyze data, troubleshoot issues, and validate fixes
Work with cross-functional teams (Development, Product, Cloud) to identify root causes

and implement solutions

Monitor system behavior and identify patterns or recurring issues
Assist in deployments, testing, and validation of fixes
Communicate clearly with internal teams and occasionally with clients on issue status

and resolution

Document troubleshooting steps, solutions, and known issues

Required Skills & Qualifications

Strong proficiency in SQL (queries, joins, subqueries, performance tuning)
Ability to read and understand stored procedures and database logic
Good understanding of relational databases (e.g., SQL Server, MySQL)
Experience in technical support, application support, or a similar role
Strong analytical and problem-solving skills
Ability to debug issues using logs, database queries, and system behavior
Familiarity with APIs, integrations, or ETL processes is a plus
Good communication skills (written and verbal)

Preferred

Experience with POS or retail systems
Previous development experience (backend or database-focused preferred)
Experience writing or modifying stored procedures, functions, or scripts
Experience with batch jobs, integrations, or ETL processes
Understanding of cloud environments (GCP preferred)
Experience with Power BI
Experience with Git / Bitbucket:

○ Understanding of branches (feature, release, buildfix)

○ Ability to review commits and follow basic version control workflows

Skills: etl,database,sql,technical support