Technical Support Engineer

Job Description

CAVITAK with its 375 member strong team ( referred to as Cavs ) are engaged in below Business Verticals: Retail Distribution - Mobile & Consumer Goods Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI Global Commerce - Launchpad for global and Indian brands on e-commerce platforms About the Role: We are looking for a Technical Support Engineer who will provide hands-on support, troubleshooting, and technical expertise for our Fire Alarm and Fire Detection Systems . If you?re passionate about safety technology, enjoy solving technical challenges, and like working closely with customers and field teams, this role is for you! What You?ll Do: Provide technical assistance for installation, commissioning, and maintenance of fire alarm systems (addressable & conventional). Diagnose and troubleshoot system faults and ensure timely issue resolution. Coordinate with service teams and customers to deliver on-site and remote support . Conduct testing, preventive maintenance, and documentation for service activities. Support the sales and projects team with product knowledge and technical inputs. Train end-users and internal teams on system operation and best practices. Stay updated on product developments, firmware updates, and safety standards . What We?re Looking For: Diploma / B.E. / B.Tech in Electronics, Electrical, Instrumentation, or Fire & Safety Engineering . 1?3 years of experience in technical support or maintenance of Fire Alarm Systems . Hands-on experience with panels and detectors. Strong understanding of wiring diagrams, control panels, and system networking (RS-485, Modbus, etc.). Excellent problem-solving and communication skills. Ability to work independently and manage field visits as required. Why Join Us: Opportunity to work with advanced fire safety technologies . Supportive and growth-oriented work culture. Exposure to large-scale safety projects across industries.