Technical Support Engineer_96628

Actively Reviewing the Applications

MyCareernet

India, Tamil Nadu, Chennai Full-Time On-site

Posted 3 hours ago • Apply by June 14, 2026

Job Description

Company:IT Services Organization

Key Skills: Technical Support, End User Computing, Windows Support, Desktop Support

Roles and Responsibilities:

Deliver exceptional customer service to users visiting the CXO Walk-Up support desk.
Provide hardware and application support, including asset management and tracking for company hardware and software.
Install, image, and configure standard builds on laptops and desktops running Windows, as well as Mac and Chromebook devices.
Serve as a point of contact for external customers and vendors when required.
Execute technology initiatives assigned by managers, including implementing new tools and capabilities.
Provide support in accordance with CXO service level agreements (SLAs).
Deploy and support mobile devices, including activation, configuration, testing, troubleshooting, and issue resolution.
Build strong relationships with business users by understanding their needs and ensuring timely issue resolution.
Follow standard processes by documenting issues and solutions in knowledge bases and service desk systems.
Perform service desk activities such as password resets, asset tracking, and maintaining accurate records.
Support and train users on audio/visual and conferencing technologies including projectors and video conferencing systems.
Provide onsite support for infrastructure teams such as LAN, WAN, and telephony when required.
Stay updated on emerging technologies and evaluate their relevance to business operations.
Identify process gaps and recommend improvements to enhance service delivery and customer experience.

Skills Required:

Experience providing technical support and end-user computing services.
Strong knowledge of Windows operating systems, desktop support, and device troubleshooting.
Experience with hardware installation, imaging, and configuration of laptops and desktops.
Familiarity with mobile device support and device management processes.
Ability to document issues, maintain service tickets, and meet service level targets.
Experience supporting audio/visual systems and conferencing tools.
Good communication and interpersonal skills for supporting users at different organizational levels.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively with infrastructure teams and external vendors.

Education: B.E., B.Tech, or Engineering Graduate in a relevant field.