Technical Support Engineer

Actively Reviewing the Applications

Jero.works

1–2 years

Posted 5 days ago • Apply by June 11, 2026

Job Description

Job Description

Troubleshooting and Resolving Issues :
Identify and resolve hardware, software, and network issues.
This often involves using diagnostic tools and software.
Handle more complex issues that Level 1 & Level 2 support cannot resolve and escalate to Level 3 if necessary.
Use remote access tools to troubleshoot and fix issues without needing to be physically present.
User Support :
Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work.
Offer guidance on best practices and train users on new systems or software.
Installation and Configuration :
Install and configure new hardware, including computers, laptops, and networking equipment.
Install and configure software applications and ensure they are properly integrated with existing systems.
Set up and configure network devices such as routers, switches, and firewalls.
Account Management :
Create and manage user accounts, ensuring proper access controls and permissions in local and AD.
Assist users with password resets and account recovery.
Ensure users have the appropriate access to systems and data based on their roles.
Documentation :
Maintain detailed records of all support requests, resolutions, and system changes.
Contribute to and maintain a knowledge base of common issues and solutions.
Keep track of IT assets, including hardware and software licenses.

(ref:hirist.tech)