Technical Support Engineer

Kolkata, West Bengal, India

2 days ago

Applicants: 0

Apply Now

Technical Support

Salary Not Disclosed

3 weeks left to apply

Job Description

Job Title : Technical Support Engineer Location: Chetla, Kolkata Job Type : Full-Time Job Summary: The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment. Requirements Key Responsibilities: Answer inbound calls from users seeking technical support or assistance with service-related issues. Provide effective, clear, and professional communication Manage multiple calls simultaneously and maintain a high level of service quality. Provide step-by-step guidance to users on troubleshooting methods Educational Qualification : ITI/Diploma/B.Tech in Electronics/Electrical A bachelor?s degree in Computer Science, or a related field (BCA) Benefits PF, ESIC, Flexible timing