Technical Specialist-Cloud & Infra Engg

Job Description

Area(s) of responsibility Provide tier 3 support and management to Webex environment. Engineer and implement Webex capabilities for the existing environment and for expansion. Operate with a focus on Webex calling, video devices, meetings and organizational settings which may include directory, security and automation. Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines. Actively participate in architecture reviews and strategic development activities. Proactively manage and keep the collaborations system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Create and implement new capabilities to support increased overall productivity. Technical Qualifications 3+ years of equivalent work experience. Experience with engineering and administrating the Webex suite of products. Possess an intermediate level of IP networking knowledge. Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role. Experience implementing and administrating with Cisco video devices Experience working with Cisco cloud providers for telephony. Familiarity with analyzing usage of workspaces, devices, and calling. Experience working with the Webex app for laptops and mobile devices. Experience with new office / company integrations, able to identify requirements to implement in Webex. Familiar with Webex development and API. General Qualifications Experience with other UC platforms such as MSTeams and Zoom. Possess strong interpersonal skills to engage with users. Candidates have outstanding communication and documentation abilities. Candidates are resourceful and able to work independently. Strong knowledge and experience with Cisco. Hands-on experience in troubleshooting and problem management. Candidate is a cooperative team member. Education Requirements Bachelor?s degree in a relevant field preferred. Technical certifications (Cisco) are preferred.