Technical Project Manager

Global Quality & Corporate IT – Technical Manager

Location: Bengaluru, Karnataka

Department: Information Technology – Quality and Corporate IT.

Purpose

Responsible for end-to-end support, technical architecture oversight, vendor, stakeholder management and compliance of GxP-regulated Quality & Corporate IT Systems (QMS, DMS, Artwork. CLMS, GRC Digital platform etc.) within a Life Sciences / Pharmaceutical environment. Ensures availability, validation, data integrity, and audit readiness of Quality applications, with exposure to technical management of assigned IT applications.

Key Responsibilities

IT Application management

• Support Veeva QMS, DMS - document management system, Artwork and other regulated global Quality platforms
• Manage incidents, problems, changes, and releases as per ITIL
• Ensure system uptime, performance, and data integrity
• Coordinate releases, upgrades, and validation impact assessments of the assigned IT systems

Technical management

• Own application architecture, integrations, APIs, and data flows
• Perform architectural impact and validation assessments
• Ensure scalability, security, and compliance
• Ensure all systems adhere to IT security guidelines and standards.
• Support entire Global Quality & Corporate IT team for all technical requirements.

Stakeholder & Vendor Management

• Act as primary IT point of contact for Quality, Compliance and Business stakeholders for all technical-related questions.
• Manage and coordinate vendors, SaaS providers, and system integrators
• Lead service reviews, SLA tracking, and vendor performance management
• Communicate effectively with global stakeholders and leadership

GxP / GMP / Validation/ QMS Governance

• Ensure compliance with GxP, GMP, 21 CFR Part 11, EU Annex 11
• Support CSV (IQ, OQ, PQ)
• Participate in audits and inspections
• Work closely with QA and Compliance teams
• Maintain SOPs, validation documents, and system review artifacts

Skills and Experience

Mandatory

• Experience in support/maintenance of Quality Management Systems in Life Sciences
• ITIL-based application support
• GxP, GMP, CSV, QMS knowledge
• Application architecture exposure with in-depth knowledge of integration to other systems.

Soft Skills and Competencies

• Strong verbal and written communication skills
• Proven stakeholder engagement and relationship management abilities
• Vendor management and negotiation skills
• Ability to work cross-functionally with IT, Quality, Regulatory, and Business teams
• High ownership, accountability, and problem-solving mindset

Preferred

• QMS, Veeva Quality, DMS
• SAP, LIMS, MES integrations
• ITIL certification
• Good understanding of release management
• Expert in GxP understanding

Experience

• 7-12 years overall IT experience
• 4-6+ years in Life Sciences Quality IT