Technical Lead-Cloud & Infra Engg

Job Description

Area(s) of responsibility Grafana Administrator ? Job Description Core Responsibilities User & Access Management Create, update, and delete user accounts. Assign roles and permissions via OKTA groups: - Grafana_Admin_Assignment_Group (Admins) - Grafana_Editors_Assignment_Group (Regular users) - Grafana_SOC_Admin_Group and Grafana_SOC_Editor_Group for SOC environments. Ensure admin access is granted only upon ARF approval. Dashboard & Visualization Management Create and manage dashboards using data sources like Prometheus, Loki, and Tempo. Customize panels, variables, and layouts for dynamic filtering. Add trace components using Tempo and trace IDs. Alerting & Monitoring Set up and manage alerts based on log and metric data. Ensure alerts are configured correctly and notifications are sent to appropriate users. Monitor the health and performance of the Grafana instance. System Administration Perform regular backups of Grafana configurations and data. Restore data from backups when necessary. Escalate issues to platform owners as needed. Documentation & Compliance Maintain documentation for Grafana configurations, dashboards, and processes. Support audit and compliance requirements by ensuring traceability and access logs. Stack Deployment & Maintenance Deploy and manage Grafana stack with Prometheus, Loki, and Tempo using Docker Compose. Configure Prometheus to scrape metrics and Loki for log aggregation. Maintain and update docker-compose and Prometheus configuration files. Required Qualifications Education & Certifications Bachelor?s degree in Computer Science, IT, or related field. Certifications preferred: Grafana Cloud Admin, Prometheus Certified Associate, or equivalent. Experience 3?5 years of experience in monitoring and observability platforms. Hands-on experience with Grafana, Prometheus, Loki, Tempo, and Docker. Familiarity with OKTA, ARF workflows, and enterprise access control. Skills Strong troubleshooting and analytical skills. Proficiency in scripting (Bash, Python) and automation tools (Ansible, Terraform). Excellent communication and documentation abilities. Willingness to work in 24x7 support environments and rotational shifts.