Technical Content Writer (IT services)

Job Description

Primary title: Technical Writer - IT Services About The Opportunity We operate in the IT Services sector, delivering B2B software solutions, cloud integrations, and enterprise-grade platforms to global customers. This on-site role in India focuses on creating technical content that drives product adoption, reduces support load, and accelerates sales enablement across developer and enterprise audiences. Role & Responsibilities Author clear, accurate technical content for developer and enterprise audiences?API docs, SDK guides, integration walkthroughs, and reference manuals. Collaborate with product managers, engineers, and support to convert technical specifications and meeting notes into consumable content and examples. Design and maintain API reference using OpenAPI/Swagger and publish consumable developer guides and code samples. Optimize content for discoverability?implement SEO best practices, structure content in CMS, and maintain navigation and versioning guidelines. Edit and peer-review documentation for consistency, tone, accuracy, and compliance with style guides; enforce documentation standards. Measure content performance using analytics, incorporate user feedback, and drive iterative improvements to reduce support tickets and onboarding time. Skills & Qualifications Must-Have 3+ years of hands-on technical writing experience for IT services, SaaS, or developer-focused products (on-site in India). Proven experience producing API documentation and developer guides using OpenAPI/Swagger. Strong working knowledge of Markdown and HTML for content authoring and publishing. Experience with Content Management Systems and documentation platforms (Confluence, static site generators, or equivalent). Practical SEO experience for technical content?keyword research, metadata, and content structuring for search discoverability. Portfolio of published technical content (API references, integration guides, whitepapers, or case studies). Preferred Familiarity with version control workflows (Git) and CI-based doc publishing. Experience writing code samples or SDK guides in one or more languages (Python, JavaScript, Java). Prior exposure to enterprise sales enablement content or support knowledge-base optimization. Benefits & Culture Highlights Hands-on role with cross-functional exposure to product, engineering, and customer success teams. Opportunity to shape documentation standards and drive measurable product adoption improvements. Collaborative, delivery-driven environment with on-site engagement in India. Location: On-site ? India. Employer: Career Bloc. If you are a detail-focused technical communicator who can translate complex engineering concepts into clear, searchable content that empowers developers and enterprise users, we want to hear from you. Skills: technical content writer,confluence,technical writing,it,content management systems,seo,swagger,markdown,html