Tech Lead (Node+React, Rabbit/Kafka)

Hiring for a Client - Eureka Digitisation & Automation Services (eDAS)

Roles & Responsibilities

• We’re building an AI omnichannel dialer platform to transform how businesses engage
• with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team,
• and ensure delivery of scalable, secure, and innovative solutions.
• What You’ll Do
• Lead design & development of our AI-powered omnichannel dialer platform.
• Architect scalable SaaS systems using modern full-stack and cloud technologies.
• Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR,
• TCPA).
• Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.
• Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
• Mentor developers, enforce coding standards, and lead sprint delivery.
• Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Ideal Candidate

Primary Skills (Must-Have)

• Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.
• Solid database expertise: PostgreSQL, MongoDB/Redis (preferred).
• Proven SaaS architecture experience on AWS/GCP/Azure.
• Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
• Excellent problem-solving, architecture, and leadership skills.
• 9-13 years in software development, including 3+ years leading teams.

Secondary Skills (Good to Have)

• Experience with Asterisk, Kamailio, or FreSWITCH dialer engines.
• Knowledge of SIP, WebRTC, and telephony systems.
• Familiarity with autodialer modes: predictive, power, progressive, preview.
• CRM integration experience with Salesforce, HubSpot, Zoho.
• Understanding of compliance standards (DNC, GDPR, TCPA).
• Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills

• AI/ML: NLP, STT, LLMs for intelligent call handling & summarization.
• Speech analytics, transcription, or AI-driven quality monitoring