Team Member Investigation

Business Unit - Risk Management

Sub Business Unit - Fraud Prevention and Investigations Unit

Grade/ Level - G6

Job Title - Team Member Investigation

Location - Yes Bank House

Responsibilities -

• Conduct end-to-end investigations of reported frauds, suspicious transactions, or internal misconduct
• Gather evidence, interview witnesses/suspects, and analyze transaction data
• Prepare detailed investigation reports with findings, conclusions, and recommendations
  
  

Policies, Processes & Procedures –

• Ensure investigations comply with RBI guidelines, internal policies, and legal standards.
• Support disciplinary actions and legal proceedings with documented findings
• Maintain confidentiality and integrity of sensitive case information.
• Maintain a central database of investigation cases and outcomes
• Prepare MIS reports and dashboards for senior management and audit teams.
• Track investigation timelines and ensure closure within defined SLAs.
• Identify control gaps and recommend preventive measures to reduce future fraud risk
• Collaborate with risk and compliance teams to strengthen internal controls.
• Investigation reports with actionable insights.
• Case closure within defined timelines.
• MIS reports and dashboards for management.
• Recommendations for process improvements and control enhancements.
• Support for disciplinary and legal actions.
  
  

People Management

• Liaise with compliance, legal, operations, and branch teams for case resolution and process improvements
• Coordinate with external vendors and law enforcement agencies for investigation support
  
  

KPIs –

Internal Investigation: ≥ 90% of investigation cases to be closed within 30 days 2. External Investigation: ≥80% of investigation cases to be closed within 60 days and 100% of cases within 80 days. 3. RFA / Corporate cases: ≥ 95% of Investigation cases to be closed in 120 Days and 100% of cases within 150 Days 4. Non-Delinquent CFR match cases < 3Cr: ≥ 95% of Investigation cases to be closed in 15 Days.

≥ 95% reports approved on first review 2. 100% of cases with complete documentation (KYC & other Docs, Evidence exhibits, SCN, Reasoned order etc) in defined repository"

≥ 95% of Actionable (case wise) / committee actions / Recommendations to be created within 3 working days post FIC classification 2. ≥ 90% of actionable (case wise)/ committee actions / Recommendations to be closed within 30 working days post FIC classification 3. ≥85% of Police complaints to be filed by business team within 30 days of assignment and balance within 60 days post FIC classification. "

Minimum 06 Process Improvement Suggestions Submitted 2. Minimum 02 Number of process changes implemented by concerned unit"

Education –

Essential: Preferred: Knowledge of RBI guidelines, AML norms, and digital banking fraud trends. Graduate/Postgraduate in Finance, Risk, or related field

Experience – Essential: 8–10 years of total experience in banking, financial services, or risk management

Preferred: Graduate/Post-Graduate/Master’s degree: Master’s degree or professional certifications (e.g., CFE – Certified Fraud Examiner, CAMS – Anti-Money Laundering Specialist