Team Leader Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Support the processes and people while ensuring that required quality is maintained.
• Provide direction and strategy to a team of Customer support associates for operational success, strategic alignment, and integration of activities.
• Lead, motivate, develop, and appraise team members, coordinating their ongoing training and development to ensure that their individual and collective performance meets the required standard.
• Sole responsibility for managing process deliverables . Define tasks for team members.
• Liaise with internal and external customers, on a wide range of issues, complaints and requests for information or advice.
• Accountable to meet the client defined KRA’s. Motivate and develop people, identify opportunities for cost savings and process enhancements.
• Key Skills and knowledge:
• Expert in managing delivery
• Assertive with High energy levels
• Possess thought leadership
• Strong Interpersonal Skills and ability to interact effectively with stakeholders
• Flexible, adaptable and demonstrate teamwork skills
• Ability to multitask, Planning and project management skills
• Result & Process Oriented, Ability to handle stress and Ability to motivate
• Strong analytical and reasoning skills
• Ability to learn quickly
• Ability to prioritize, meet timelines and deliver stretch assignments
• Proficient in MS Office . Good knowledge of Power point and Excel (including formulas and functions, pivot tables ).
• Strong organizational skills, able to multitask effectively
• Working knowledge of budgeting, cost estimating and capacity utilization
• Knowledge of Organizational structure, workflow and operating procedures
• Leadership, Analytical, People Management and Presentation skills
• Qualification : Graduation.
  
  

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.