Team Lead – International Outbound Sales

Job Title: Team Lead – International Outbound Sales (Australian Shift)
Company: JuniperForge Technologies
Location: Ahmedabad, Gujarat (On-Site)
Shift Timings: 5:30 AM to 2:30 PM IST

About JuniperForge Technologies: JuniperForge Technologies delivers specialized digital solutions, marketing strategies, and comprehensive outsourcing services. We are currently scaling our international lead generation division focused on the Australian renewable energy sector (Solar and Heating). We operate a lean, high-performance environment where strategic leadership directly impacts global client success.

Position Overview: We are seeking an experienced and metrics-driven Team Lead to oversee a dedicated pod of 4 International Outbound Sales Executives. The Team Lead will be responsible for driving the daily performance, quality assurance, and operational efficiency of their team. The ideal candidate possesses a strong background in international outbound voice processes, exceptional coaching abilities, and a proven track record of meeting or exceeding departmental KPIs.

Key Responsibilities:

• Team Leadership & Coaching: Manage, train, and mentor a pod of 4 outbound lead generation executives, providing continuous feedback, live call monitoring, and structured coaching sessions to improve conversion rates.
• Performance Management: Drive daily, weekly, and monthly team targets. Monitor key performance indicators (KPIs) such as dial volume, contact rates, lead qualification accuracy, and overall pipeline contribution.
• Quality Assurance: Conduct regular audits of recorded calls and CRM entries to ensure compliance with quality standards, script adherence, and accurate representation of our Australian partners.
• Operational Strategy: Identify trends in prospect objections and collaborate with management to refine call scripts, target criteria, and outreach strategies for the solar and heating markets.
• Reporting & Administration: Generate daily performance reports for senior management, manage team attendance, and maintain a highly motivated, disciplined work environment during the early morning shift.

Required Qualifications:

• Experience: Minimum of 3 to 5 years of experience in International Outbound Sales/Voice Processes, with at least 1 to 2 years in a direct supervisory or Team Lead capacity.
• Market Expertise: Extensive experience working international shifts; prior experience managing Australian campaigns is highly preferred.
• Technical Proficiency: Strong working knowledge of CRM platforms, predictive dialers, and VOIP telephony systems.
• Leadership Skills: Demonstrated ability to motivate a team, resolve conflicts, and drive performance in a fast-paced, target-driven environment.
• Communication: Exceptional verbal and written communication skills with full professional proficiency in English.
• Availability: Strict adherence to the on-site Australian shift timings (5:30 AM to 2:30 PM IST).

Preferred Qualifications:

• Prior experience managing campaigns specifically within the Solar, HVAC, or Renewable Energy sectors.

Compensation and Benefits:

• Competitive Fixed Remuneration: Commensurate with experience and market standards for international team leadership.
• Performance Overrides: Access to a lucrative incentive structure based on the aggregate lead generation performance and conversion quality of the managed 4-person pod.
• Favorable Working Hours: Fixed morning shift offering a highly structured schedule and excellent work-life balance (afternoons free).
• Professional Growth: Leadership role within a rapidly expanding division with opportunities for further career advancement.

How to Apply: Interested candidates should submit a comprehensive resume detailing their international BPO leadership experience, team sizes managed, and historical KPI achievements.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Experience:

• Call center: 1 year (Required)
• Team management: 1 year (Required)
• BPO: 1 year (Required)

Work Location: In person