Back to Jobs

Team Lead Complaints Management

Actively Reviewing the Applications

Opella

India, Telangana, Hyderabad Full-Time On-site

Posted 3 hours ago • Apply by June 15, 2026

Job Description

Job title: Team Lead Complaints Management

Location: Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

About The Job

The position holder is leading the Complaint Management team within Global Quality Systems. He is responsible to ensure the accurate, timely, and GMP compliant management of technical product complaints from the global market regarding medicinal products; nutraceuticals and medical devices manufactured under responsibility of external manufacturing Europe, Latam, AMEA, AMET (Excluding China and Japan).

Scope of Responsibility

Management Responsibilities

Leading the Complaint Management team: Managing, mentoring, and developing functional capabilities of team members.

Main Responsibilities

Complaint management of portfolio from Contract Manufacturing Organizations in line with current GMPs, and company requirements
Ensure accurate, timely, and GMP compliant collection, handling and evaluation of technical product complaints from the global market regarding products manufactured under responsibility of External Manufacturing regions Europe, Latam, AMEA, AMET.
Monitoring of timely completion of complaint investigations and evaluation within Complaint Management
Assessment and monitoring of CAPA measures to minimize the number of complaints including reporting of CAPA
Ensure communication to Site Quality Management and timely escalation of critical complaints or severe other situations
Ensure immediate and comprehensive provision of information to Quality Management, governance structure including global Quality and other relevant functions in case of critical complaints as appropriate.
Continuous improvement of the complaint management process regarding quality, efficiency, and compliance
KPI reporting, trending, and trend evaluation of complaint management.
Ensure implementation of process ownership for the management of complaints and related processes and presentation of the complaint process in inspections and audits.
Deliver global quality metrics for Product Quality Complaints and support leadership meetings.
Can act as Subject Matter Expert for Complaint Management internally and to other relevant business functions (e.g. community of practices)

Qualifications

About you:

minimum of 10+ years’ experience in pharmaceutical industry, preferably in quality and production environment
minimum of 3 years managerial experience
experience in project management
experience in dealing with CMOs, subcontractors / suppliers
experience in external quality management activities strong knowledge of pharmaceutical regulations/GMP

Soft Skills

Ability to work in a diverse team (several locations)
Communication skills
Problem solving
Being proactive
Teamwork
Strive for results
Committed to customers

Technical Skills

Committing to customers
Cooperate transversally
Analytical and structured way of thinking, leadership and conflict management skills, high sense of responsibility, decisiveness

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers