T2 Technical Support Engineer

Job Description

Realize your potential by joining the leading performance-driven advertising company! As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you?ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You?ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola?s SaaS products. If you're passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you! To Thrive In This Role, You'll Need Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trends. Proficiency in programmatic advertising concepts and workflows. Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshooting. Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues. Advanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code. Experience with APIs and RESTful services for integration and troubleshooting. Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana. Strong problem-solving skills to quickly diagnose and resolve complex issues. Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally. Bonus Points If You Have A background in Digital Advertising (DB360, Google Analytics, GTM, etc.) Experience in a multinational organization, collaborating with diverse teams. How You?ll Make An Impact Troubleshoot complex issues related to digital advertising metrics, using system logs and data analysis tools. Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels. Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges. Engage with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfaction. Generate detailed reports and insights, offering data-driven solutions to enhance customer experience. Provide ongoing support and drive continuous improvement across teams and processes. Why Taboola? About If you ask Taboolars what they love about working here, they?ll tell you that they?ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They?ll also share more about: Adam Singolda, Taboola Founder and CEO , says: ?You can copy anything from another business, but you can?t copy a company?s culture.? Well-being: Enjoy comprehensive benefits, a fully stocked kitchen, and location-specific perks. Flexibility: Hybrid work model with 3 days in-office and the option to come in more often if desired. Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda. Ready to realize your potential? Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need. Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.Taboola works with thousands of businesses who advertise directly on Realize, Taboola?s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola?s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.