Systems Engineer

Job Description

Job Summary We are seeking a Systems Engineer with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows. Experience in Life and Annuities Insurance is a plus. This hybrid role offers the opportunity to work on innovative projects during day shifts with no travel required. Responsibilities Lead the implementation and management of Change LifeCycle processes to ensure seamless transitions and minimal disruptions. Oversee the development and integration of AI-enabled chatbots to enhance customer interaction and support. Provide expert networking solutions to maintain robust and secure communication systems. Manage incident resolution processes to ensure timely and effective problem-solving. Support the service desk operations to deliver exceptional user support and satisfaction. Utilize Service Now for efficient IT service management and workflow automation. Administer Windows systems to ensure optimal performance and security. Collaborate with cross-functional teams to align IT solutions with business objectives. Analyze system performance metrics to identify areas for improvement and optimization. Develop and maintain documentation for system configurations and procedures. Ensure compliance with industry standards and best practices in all IT operations. Contribute to the continuous improvement of IT processes and services. Engage in professional development to stay current with emerging technologies and trends. Qualifications Possess strong expertise in Change LifeCycle Management and AI-enabled chatbots. Demonstrate proficiency in Networking Incident Management and Service Desk operations. Have hands-on experience with Service Now and Windows administration. Experience in Life and Annuities Insurance is a plus. Exhibit excellent problem-solving and analytical skills. Show ability to work effectively in a hybrid work model. Display strong communication and collaboration skills.