Systems Analyst

Job Description

Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries. As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.

Your Impact OR Responsibilities:

Key Responsibility statement:

• Configure and develop ServiceNow solutions across modules to meet business requirements, ensuring efficient and reliable service delivery.
• Utilize Now Assist capabilities to automate routine tasks and enhance user interactions, improving productivity and response times.
• Work closely with stakeholders to gather requirements and translate them into effective configurations and customizations.
• Perform testing, debugging, and issue resolution to ensure stable and high-quality platform performance.
• Support basic integrations and data exchange between ServiceNow and external systems for seamless operations.
• Follow best practices and maintain documentation, ensuring consistency, reusability, and smooth handover for future enhancements.
  
  

Outcomes-based statement:

• Enable successful delivery of complex workstreams by guiding junior consultants, resulting in improved solution quality and reduced rework.
• Accelerate team capability and knowledge growth through mentorship, leading to increased productivity and faster issue resolution.
• Ensure consistent and scalable solution design by providing guidance on best practices, improving overall delivery standards.
• Drive effective digital transformation outcomes by supporting teams in handling increasing complexity with structured approaches and clear direction.
  
  

Qualifications

Your Skills & Experience:

• 4–6 years of hands-on experience with ServiceNow across at least one module (e.g., ITSM, CSM, HRSD, ITOM).
• Working knowledge of ServiceNow scripting (JavaScript, Glide APIs), workflows, and Flow Designer for configuration and customization.
• Familiarity with Now Assist capabilities and basic automation use cases to enhance productivity and user experience.
• Experience with integrations using REST/SOAP APIs and basic understanding of data handling within ServiceNow.
• ServiceNow Certified System Administrator (CSA) preferred, along with strong problem-solving, communication, and collaboration skills.
  
  

Additional Information

Benefits of Working Here:

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.
  
  

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.