System Administrator

JOB SUMMARY

• Provide technical support and maintain the organization’s IT infrastructure and end-user computing environment.
• Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.
• Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.

KEY RESPONSIBILITIES

• Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.
• Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business applications.
• Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.
• Troubleshoot hardware, software, network, VPN, and email-related issues.
• Coordinate with vendors for repairs, warranty claims, and IT procurements.
• Maintain IT asset inventory, user accounts, and documentation.
• Provide remote and on-site support to users across locations.

FUNCTIONAL COMPETENCIES

• Strong knowledge of Windows OS and Microsoft Office 365.
• Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Hands-on experience with Active Directory and endpoint support.
• Knowledge of helpdesk/ticketing tools and IT asset management.
• Strong troubleshooting and analytical skills.

BEHAVIOURAL COMPETENCIES

• Good communication and interpersonal skills.
• Strong customer service orientation.
• Team player with ownership mindset.
• Ability to work under pressure and meet deadlines.

QUALIFICATION

• B.Tech/Dilpoma
• MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.

PREFERRED TECHNICAL SKILLS

• Windows 10/11 Administration
• Microsoft Office 365
• Active Directory
• Networking Fundamentals
• VPN & Remote Support
• IT Asset Management
• Helpdesk/Ticketing Tools
• Server Administration
• Data backup/Server backup