System Administrator

JOB SUMMARY

 Provide technical support and maintain the organization’s IT infrastructure and end-user computing

environment.

 Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.

 Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.

KEY RESPONSIBILITIES

 Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.

 Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business

applications.

 Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.

 Troubleshoot hardware, software, network, VPN, and email-related issues.

 Coordinate with vendors for repairs, warranty claims, and IT procurements.

 Maintain IT asset inventory, user accounts, and documentation.

 Provide remote and on-site support to users across locations.

FUNCTIONAL COMPETENCIES

 Strong knowledge of Windows OS and Microsoft Office 365.

 Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

 Hands-on experience with Active Directory and endpoint support.

 Knowledge of helpdesk/ticketing tools and IT asset management.

 Strong troubleshooting and analytical skills.

BEHAVIOURAL COMPETENCIES

 Good communication and interpersonal skills.

 Strong customer service orientation.

 Team player with ownership mindset.

 Ability to work under pressure and meet deadlines.

QUALIFICATION

 B.Tech/Dilpoma

 MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.

PREFERRED TECHNICAL SKILLS

 Windows 10/11 Administration

 Microsoft Office 365

 Active Directory

 Networking Fundamentals

 VPN & Remote Support

 IT Asset Management

 Helpdesk/Ticketing Tools

 Server Administration

 Data backup/Server backup