Supportive Housing Manager

POSITION TITLE: Supportive Housing Manager

MANAGER: Vice President of Property Management Operations

GENERAL DESCRIPTION: The Supportive Housing Manager is responsible for the daily oversight and administration of GCHP’s portfolio of supportive housing units, across multiple locations, to ensure both full occupancy and the provision of tenant supportive services from third party contracted service providers. The Supportive Housing Manager acts also as the primary liaison, as directed by Manager, between all GCHP managed locations and housing agencies across multiple states.

Qualifications

Education:

High School Diploma Required. Bachelor’s degree in human services, Psychology, Public Administration, or related field preferred.

Experience

• 3–5+ years of case management or supportive housing experience, ideally working with formerly homeless, low‑income, or high‑acuity populations.
• Experience using Housing First practices and strengths-based approaches.
• Supervisory or team leadership experience in a social services or housing‑related setting.
• Experience with eviction prevention and service coordination.
  
  

Abilities

• Be committed to, and find passion in, GCHP’s mission.
• Excellent oral and written communication skills.
• Demonstrated experience in successfully working with diverse populations.
• Working knowledge of LIHTC, HOME, Section 8, HUD Programs and applicable affordable housing related laws and regulations
• Highly organized, detail oriented, critical thinking skills, diplomatic and persistent.
• Ability to meet deadlines and manage multiple tasks.
• Possess initiative and the ability to work both independently and collaboratively.
• Provide exceptional customer service skills.
  
  

Essential Job Functions/Responsibilities

• Monitor, track, and report on third party provision of supportive services to ensure residents receive contracted services and that the service provider is meeting the established service commitments.
• Maintain operational strategies to streamline occupancy and rental collection related to supportive housing tenancy.
• Work with the property management team to identify vacancies, assist in processing applicants, and annual tenant recertifications as required.
• Work with property management staff and property accountants to identify payment information.
• Work with property management team and referral agency when resident is identified as being in jeopardy of eviction to rectify the situation positively and quickly.
• Coordinate, inform, and refer residents to additional resources or care to outside agencies as needed or when identified.
• Regularly track and report program outcomes as directed to both internal and external stakeholders.
• Serve as the organization’s Section 504 Coordinator and is responsible for reviewing and responding to all requests for reasonable accommodation and modifications.
• Identify, assess, select, develop, and maintain referral relationships with local service agencies that assist residents to achieve their life opportunities objectives while meeting established service commitments.
• Stay informed about relevant policies, regulations, homelessness prevention, and community resources.
• Perform other related activities as requested by Manager.