Support Executive

Job Summary

As a Support Associate at SquadStack, you will be responsible for providing high-quality support to the agents working with us. Your primary duties will include:

Responsibilities

• Utilising your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution.
• Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance.
• Collaborating with other team members to escalate complex issues and ensure timely resolution.
• Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills.
• Documenting agent interactions and resolutions.
• Adhering to company policies and procedures to ensure agent's satisfaction
• Maintaining a positive and professional attitude in all agent's interactions.
• Able to create dashboards and share weekly/monthly progress reports.
• Maintain SLAs/KPIs

Requirements

• Versant 5 certification under Pearson Test.
• Minimum of one year’s experience working with Zoho.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in Chat/email support or a related field is preferred.

Logistics

• Joining: ASAP!
• Location: Noida