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Support Executive

Actively Reviewing the Applications

SquadStack.ai

India, Uttar Pradesh, Noida Full-Time
Posted 2 days ago Apply by June 16, 2026

Job Description

Job Summary

As a Support Associate at SquadStack, you will be responsible for providing high-quality support to the agents working with us. Your primary duties will include:

Responsibilities

  • Utilising your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution.
  • Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance.
  • Collaborating with other team members to escalate complex issues and ensure timely resolution.
  • Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills.
  • Documenting agent interactions and resolutions.
  • Adhering to company policies and procedures to ensure agent's satisfaction
  • Maintaining a positive and professional attitude in all agent's interactions.
  • Able to create dashboards and share weekly/monthly progress reports.
  • Maintain SLAs/KPIs

Requirements

  • Versant 5 certification under Pearson Test.
  • Minimum of one year’s experience working with Zoho.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Prior experience in Chat/email support or a related field is preferred.

Logistics

  • Joining: ASAP!
  • Location: Noida


Required Skills

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