Support Engineer

We're Hiring | Technical Support Engineer (Full-Time )

Are you passionate about troubleshooting, debugging, and delivering exceptional technical support? Join Yosi Health as a Technical Support Engineer and play a key role in supporting a leading patient engagement platform used by healthcare providers across the United States.

Position: Technical Support Engineer

Employment: Full-Time Consultant (Engagement via Consultancy)

Experience: 2–5 Years

Work Hours: EST (9:00 AM – 6:00 PM ET, Monday–Friday)

• Investigate and resolve customer-reported technical issues.
• Support L1 support agents and implementation teams with technical guidance.
• Reproduce, document, and escalate bugs with clear impact analysis.
• Independently fix low-complexity issues within the codebase.
• Troubleshoot web applications, APIs, and integration-related issues.
• Maintain technical documentation and support runbooks.
• Collaborate with engineering and implementation teams to ensure successful customer onboarding.

✅ 2–5 years of experience in Technical Support, Software Engineering, or QA

✅ Strong debugging and problem-solving skills

✅ Experience working with web applications, APIs, and software troubleshooting

✅ Excellent written communication skills

✅ Availability to work EST business hours consistently

• Experience with Healthcare SaaS or Health IT
• Familiarity with EMR/EHR systems
• Developer with React JS, Node JS and Php
• Experience with Jira, Zendesk, Intercom, or similar ticketing tools
• Technical documentation or runbook creation experience
  

📩 Interested?

Share your updated resume along with:

• A brief summary of your experience supporting or debugging existing software systems.
• Your confirmation of availability to work EST business hours on an ongoing basis.

If you know someone who would be a great fit, feel free to tag them or share this opportunity.