Support Engineer

About Position:

We are looking for a skilled Support Engineer with 5 to 8 years of experience in application support, production issue management, and customer engagement. The ideal candidate will have strong expertise in Support operations, SQL, and AWS, with the ability to troubleshoot complex production issues, collaborate with stakeholders, and ensure seamless application performance. This role requires strong analytical skills, ownership, and a customer-focused approach to maintaining business-critical applications.

• Role: Support Engineer
• Location: Bangalore
• Experience: 5 to 8 Years
• Job Type: Full-Time Employment

What You'll Do:

• Strong understanding of application support processes and customer engagement.
• Ability to collaborate effectively with onsite teams and stakeholders.
• Good knowledge of the AWS environment, including reviewing logs and troubleshooting production issues.

Expertise You'll Bring:

• Basic to intermediate database knowledge with the ability to execute queries for issue investigation and analysis.
• Strong analytical and problem-solving skills.
• Good understanding of the application functionality and business workflows end-to-end.
• Self-driven, proactive, and willing to take ownership of support activities.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”