Supervising Training Coordinator (NY HELPS)

Location:

Erie 1 BOCESTechnology ServicesTS K-12 Student Support Services/eSchoolDataE1B Education CampusWest Seneca, NY

Hours:8:00AM

4:00PM

Annual Salary:$72,382+$1,500 w/Masters$73,882

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid Vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans Job Responsibilities:The Coordinator facilitates support and growth of assigned services. The Coordinator is responsible for his/her teams(s), for delivering quality services to customers, and for the development of good working relationships both within the team(s) and with customers. The Coordinator considers the overall needs of the service area and assigns tasks to team members.
  
  

Customer Service Delivery1.Coordinates user meetings and training for all assigned applications2\. Coordinates team member participation in planning sessions with both school district and BOCES personnel consistent with the mandated BOCES project planning process3\. Coordinates revision and publication of user manuals and training materials4\. Coordinates effort to correct and resolve problems associated with assigned service area5\. Markets specific services to potential users6\. Coordinates web presence for assigned services7\. Researches and presents evaluations of functionality and cost accounting analysis for new or expanded services8\. Facilitates delivery of services to various districts outside of the WNYRIC area, as appropriate

Internal Relations1\. Motivates and directs internal personnel as they make ongoing improvements to assigned services so that service delivery aligns with changing customer needs and with evolving vision of the organization.2\. Evaluates software enhancements suggested by customers and/or team members for quality, consistency and usefulness3\. Prioritizes the work of the team4\. Reviews and coordinates the preparation of timelines for project implementation and, where appropriate, data processing cycles5\. Actively participates in all committees involving assigned services6\. Supervises (by setting achievable and verifiable short-term goals and monitoring accomplishments) and evaluates non-certificated team members at the discretion of the Manager7\. Gathers and summarizes data useful in budget preparation; tracks participation in assigned services; monitors budget expenditure, assuring that team members have the resources they need to deliver services.

Other Duties1\. Coordinates with various governmental agencies concerning assigned services2\. Represents WNYRIC and its services at users meetings and at regional and national conferences3\. Initiates and follows up on negotiations with vendors for new or expanded services4\. Assists with the Data Warehouse initiative, as appropriate5\. Assists the Manager in determining staffing needs and implementing the hiring process6\. Other duties may be assigned that are relevant to the civil service job description for this title.

Civil Service TitleSupervising Training Coordinator (NY HELPS)

Minimum Civil Service Qualifications:There is no civil service examination required for this position for the duration of the NY HELPS Program. Candidates must meet the minimum civil service qualifications for a NY HELPS appointment as follows:A) Graduation from a regionally accredited or New York State registered college or university with a Master's degree and four (4) years of information technology experience involving software applications training, methods of delivery and customer service, two (2) years involving the general supervision of the day to day activities of staff;