State Head

Actively Reviewing the Applications

IDFC FIRST Bank

India, Jharkhand Full-Time On-site

Posted 8 hours ago • Apply by June 8, 2026

Job Description

Job Requirements

About the Role

As a State Head – Asset Branches at IDFC First Bank, you will lead customer experience and operational excellence across branches in your state. This role focuses on driving productivity, improving service metrics, and fostering a high-performance culture while ensuring seamless customer interactions and cross-sell opportunities.

Key Responsibilities

Primary Responsibilities

Drive branch productivity and ensure service quality.
Promote channel migration to digital platforms.
Maintain low attrition and high employee engagement.
Ensure First Contact Resolution (FCR) and high Transaction NPS.
Maximize cross-sell opportunities across products.

Secondary Responsibilities

Lead and implement strategic initiatives across branches to enhance customer experience and operational efficiency.

What We Are Looking For

Education

Graduate in any discipline; post-graduate qualification preferred.

Experience

Proven experience in branch banking, customer service, or asset management leadership roles.

Skills and Attributes

Strong leadership and team management skills.
Excellent understanding of retail banking operations and customer experience metrics.
Ability to drive performance, digital adoption, and cross-functional collaboration.
Strategic thinking with a customer-centric approach.