Sr. Technology & Services Manager - KSA

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.
  
  

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Senior Technology Manager - Middle East & Africa leads all technical services and customer technical support activities across the Middle East & Africa region with a particular focus on KSA. Reporting directly to the Global Technical Services & Field-Testing Director, this role is a key member of the MEA Management Team and serves as point of contact between the MEA region and Global R&D.

The incumbent is accountable for building, coaching, and leading the MEA technical services team to deliver world-class customer and OEM support, drive product trials and validation, and provide training and technical insights that fuel commercial growth. Working closely with Sales, Marketing, Product Strategy, and R&D, this role ensures seamless service delivery and development of differentiated value-added services to customers.

This position will provide large customers with direct application support regarding lubricants, hydraulic fluids, chemicals, and coolants for consumer, commercial and industrial applications as aligned with the MEA OGSM.

How You Make An Impact (Job Accountabilities)

• Technical Leadership & Coordination:
• Lead and oversee all technical service and support activities across MEA.
• Build and coach the regional technical services team.
• Act as the primary interface with Global R&D. Provide leadership updates to Management Team.
• Cross-Functional Collaboration:
• Partner with Sales, Marketing, Product Strategy, and R&D to support product launches, business development, and go-to-market strategies.
• Deliver technical insights and ensure transparent reporting to regional and global leadership.
• Key Customers & OEM Support:
• Provide executive oversight on technical support to OEMs, distributors, fleets, and industrial clients.
• Personally manage strategic customers where required. Coach the team on technical proposals, oil analysis, training, and troubleshooting.
• Field Testing & Product Validation:
• Direct regional field trials, ensuring rigorous planning, monitoring, and execution.
• Oversee data acquisition and analysis with R&D to support approvals and product improvement.
• Complaints Handling:

• Lead resolution of high-impact customer complaints through structured root cause analysis.
• Collaborate with quality and supply chain to prevent recurrence.
• Product recommendation / market insights:
• Provide market intelligence to Global R&D and Marketing.
• Translate customer needs and competitor insights into product recommendations.
• Manage technical CVPs / Services:
• Oversee development of technical customer value propositions and service offerings.
• Manage oil analysis programs and condition monitoring systems.
• HSSE Leadership & Coaching
• Ensure a strong safety culture by coaching the technical services team on health, safety, security, and environmental compliance. Actively monitor adherence to regulations and corporate HSSE standards.
• Training & Knowledge Development
• Design and oversee regional training plans for internal staff and external stakeholders. Lead execution of technical seminars, customer events, product launches, and internal enablement sessions. Ensure training programs align with commercial growth objectives.
  
  
What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)


• Bachelor’s degree in mechanical engineering or related field required, Master’s preferred.
• Proficiency in Arabic and English required.
• 10+ years in technical services, lubricants, or related industries, with at least 5 years in a leadership role.
• Proven track record in field testing, complaint handling, and customer technical engagement across multiple countries.
• CLS (Certified Lubrication Specialist) or equivalent desirable.
  
  
Competencies Desired

Candidates With The Following Will Be Given Preferential Consideration

• Strong leadership and team-building skills.
• Technical depth in lubricants and mechanical systems.
• Skilled in managing field trials and analyzing performance data.
• Strategic mindset with commercial acumen.
• Strong stakeholder management and communication skills.
• Commitment to safety and compliance.
  

Working Conditions / Physical Requirements / Travel Requirements

• Working Conditions / Physical Requirements: Office setting
• Travel Requirements: up to 30% including international travel across MEA
  
  

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

• Email: [email protected]
  
  

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2028