Sr. Strategic Account Executive - BFSI

Overview

The Sr. Strategic Account Executive Manages the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g., senior leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.

Responsibilities

As a Strategic Account Executive at Microsoft, consider yourself the dedicated virtual CEO of an account who leads our top customer into the digital age. 

This Job Will Provide You

• An opportunity to drive change with your customer to do business like never before in a new and transformational way
• A forum to co-create the art of the possible 
• The chance to lead world-class, diverse teams of digital transformation advisors, engineers, architects, and delivery teams who all have a vested interest in the customer
  
  

The Strategic Account Executive will be responsible for the following:

• Industry Business Leader
  
  

Lead with Industry - Building trusted relationships through engagements focused on driving the customer’s desired business outcomes using Microsoft technologies

• Transformation Leader
  
  

Deliver the customers business and technology outcomes reliably. Continue to lead Digital Transformation discussions with customers through best in class virtual engagements. 

• Account Team Leader
  
  

Orchestrating and coordinating the team, ensuring that the best of Microsoft and our partners is brought to bear to help our customers deliver their business goals. 

Core Responsibilities

• Develop landing plan including field onboarding, partner disclosure, readiness, and execution
• Ensure subsidiary business owners of transformation pillars (commerce, co-sell, membership) incorporate changes within their respective planning and execution for positive business outcomes
• Determine core transformation stakeholders, define R&R, scope and role criteria and accountabilities
• Create disclosure and onboarding/transition plans to prioritize efforts with stakeholders, partner account teams, support, operations
• Drive attainment of local subsidiary change mgt KPIs/scorecard results
• Participate within the partner transformation community, share learnings, best practices
  
  

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge

• 15+ years of building strategic business partnerships through selling or consulting with enterprise customers. Equally considered will be 15+ years of experience driving digital transformation from within the enterprise customer
• Bachelor’s degree or MBA preferred; or equivalent experience
• Experience in influence-without-authority (networking / orchestration with 50+ internal and external people) in global environments
• Demonstrated ability to understand how to run business and commercial models (including, but not limited to, portfolio management, P&L ownership, business planning) 
• Embody "we-before-me" mindset
• An industry mastery of Financial services is required.
  
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.