Sr. Sales Support - Executive

Actively Reviewing the Applications

Tech Weave International Private Limited

4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

The International Sales Support Executive will assist the Export/International Sales team in handling overseas customer communication, preparing quotations, managing export documentation, coordinating shipments, and ensuring timely order execution. This role requires strong coordination skills, knowledge of export procedures, and basic technical understanding of textile products.

Key Responsibilities:

1. Customer Communication & Coordination

Respond to enquiries from international clients via email and calls
Share product specifications, samples, catalogues, and technical sheets
Maintain professional communication and provide timely updates

2. Quotation & Price Support

Prepare Proforma Invoices (PI) and overseas price quotations (FOB/CIF/CFR)
Coordinate with costing, production, and logistics for price/data inputs
Maintain and update pricing master sheets

3. Order Processing

Enter confirmed orders in CRM
Check product specifications, quantities, delivery terms
Follow up with production planning to ensure timely dispatch

4. Shipment & Logistics Coordination

Track shipment status (factory → port → destination)
Communicate ETD, ETA, and delays to clients
Ensure timely container booking and documentation submission

5. After-Sales Support

Handle complaints related to quality or delayed delivery
Coordinate with QA and production to resolve issues
Assist in arranging replacements or credit notes

6. Reporting & Data Management

Maintain client-wise trackers, order status reports, and shipment MIS
Prepare monthly sales reports for management review
Maintain CRM database and follow-up records

Qualifications & Skills:

Graduate/Postgraduate in Commerce, Business Administration, or relevant field.
Minimum 3 years of experience in sales coordination/support role (preferably in manufacturing or packaging industry).
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and work under deadlines.
High attention to detail and problem-solving attitude.

Skills Required:

Understanding of technical textile products (GSM, coating, denier, fabric specs)
Knowledge of incoterms, export documentation, and LC procedures
Excellent written & verbal English communication
Strong coordination and follow-up skills
Customer service mindset
Analytical approach and attention to detail
Ability to manage multiple international clients simultaneously

About Tech Weave International:

Tech Weave International (www.techweave.com) is a vertically integrated, global manufacturer of innovative coated woven products and diverse multi-layered laminated reinforced plastic substrates. So, what do we do exactly?

As a startup in technical textiles, we understand that our path to success lies in creating products with superior performance and enhanced properties. With a state-of-the-art facility spanning 250000 square feet, we manage integrated manufacturing across our varied verticals: Building & Construction, Civil & Infrastructure, Agri Textiles & Packaging Textiles.

If you strive for Excellence
If you are the best in what you do
If you want to make a difference

WE NEED YOU!! We work only with the best of the best! So, what are you waiting for, send your resumes to [email protected].