Sr Manager - Service Delivery & Management

Actively Reviewing the Applications

Tata Communications

India, Maharashtra Full-Time On-site

Posted 6 hours ago • Apply by June 13, 2026

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in Cloud & Security domain, especially Zscaler SSE services. The incumbent may lead important SSE projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an implementation role with limited operational support, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business.

Responsibilities

Provide SSE & other network security solutioning support to selected premium & international customers.
SSE projects delivery includes design, config, technical documentation, stakeholder management, Hypercare support & Ops handover.
Adequate knowledge of creating HLD and LLD
Understand both Technical & pricing mechanisms and support sales team in building RFP .
Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals.
Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering.
Create Use cases, BOQ documents.
Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.

Desired Skill sets

Ability to understand business goals and map to technical requirements.
Exposure towards working in the RFP cases.
Good understanding of use cases and able to create solutions relating to the use cases.
Proficient with MS Office tools (Word, Excel, Access, Power point, Visio)
Understanding of technology and services related to the domain.